Likes not saving for some users

  • contemplate

    (@contemplate)


    7 years, 5 months ago

    I love this plugin and we are about to deploy it on a large membership site for members to like certain custom post types. Everything was working smoothly until we began testing with some initial users.

    Some have reported that the likes don’t save. As soon as the page is refreshed the likes are gone for them. Others are having no problems. The latest update did not fix the issue and there are no errors in the error logs.

    I think it’s an IP related issue.

    A few users have switched their phones to use cell data and the buttons work fine. Then when they switch back to wifi the buttons don’t work.

    We are hosted on a dedicated server with WP Engine. We also use Cloudflare.

    Has anyone come across something like this? I can’t even replicate it so have had to rely on video observation with some beta testers.

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  • Thread Starter contemplate

    (@contemplate)

    7 years, 5 months ago

    I’ve spent significant time trying to debug this… with no fix in sight.

    We use the username method for logging. But every user who it doesn’t save the likes for has an IPv6 address while IPv4 users it works fine. It doesn’t appear that this should be an issue with username logging.

    Any help?

    Thread Starter contemplate

    (@contemplate)

    7 years, 5 months ago

    In case anyone else have this issue I solved it.

    I traced it back to IPv6 addresses not being saved in the database due to the varchar value being set to low. Once I changed the IP column in the following tables to varchar(60) for wp_ulike, wp_ulike_activities, wp_ulike_comments, wp_ulike_forums everything saved fine.

Viewing 2 replies - 1 through 2 (of 2 total)

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