• Resolved dvharrison

    (@dvharrison)



    Please help. I use WordPress for our class website and when I click a thumbnail, the lightbox fails to load. Instead we just see a faded screen and the loading icon.

    WordPress version: 4.9.8

    Photo Gallery version: 1.5.4

    The template is custom made using Bootstrap.

    Please advise if you need any more information from me

    Kind regards

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)
  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hey @mprobasco!

    Could you please try the following solution? Edit the page containing your gallery and check its shortcode configuration. Expand Action on image click section and make sure Image click action option is set to Open lightbox.

    In addition, this setting can be modified generally from Photo Gallery Options > General tab.

    Please have a look at this screencast and let us know in case you have questions.
    Thanks!

    @wdteam It is the most current version of the plugin (1.5.4)

    @wdteam I got it, it appears after an update of the plugin the shortcakes were wrong because the id of the galleries changed.

    Thank you

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hey!

    That’s quite strange, the IDs of the galleries should not change after updating. Could you please let us know which version was installed prior to installing the update?

    Thanks!

    HowlingParrot

    (@howlingparrot)

    I searched your forum but have not found a solution to my galleries (lightbox) that stopped working correctly. Photo Gallery Version 1.5.5 has worked properly for years but stopped opening lightbox upon clicking thumbnail. If you go to the bottom of the page and click next page then it starts working but visitors will not find this extra step.

    Image click action
    Open lightbox (selected option)

    All other plugins were deactivated with no change in Photo Gallery.

    Up to date WordPress 4.9.8, Elegant Themes 3.16.1 / Divi Child 1.0.1449762715

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi!

    We need to have a closer look at the described issue.
    Please contact our support team using the following email address:support@web-dorado.com
    Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks, have a nice day!

Viewing 6 replies - 16 through 21 (of 21 total)
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