License Key missing from email when manually added

  • Resolved satolatech

    (@satolatech)


    3 years, 7 months ago

    My license keys are unique to the user (email address is used as part of the key generation), so each purchase has the key generated manually after purchase and then added to the order / product / user after the fact.

    After adding the key manually, I go to the order itself and select the “Send license key(s) to the customer” order action. The email sends, but the key doesn’t get inserted. How would I fix this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • M Haseeb

    (@haseeb0001)

    3 years, 7 months ago

    @satolatech

    Hi,

    I hope you are doing well.

    When a customer places the order, what’s the order status of your Order?

    Share a screenshot of WooCommerce > License Manager > Order Status Tab.

    Thanks

    Thread Starter satolatech

    (@satolatech)

    3 years, 7 months ago

    @haseeb0001

    The woocommerce order is “Completed”. The license status is “Active”.

    In the Order status settings, for “Define license key delivery”, it’s set to send on for Completed only.

    Thread Starter satolatech

    (@satolatech)

    3 years, 7 months ago

    I should also note that the license key does show up for the user under My Account > License Keys. It just doesn’t populate in the email that is automatically generated to them.

    M Haseeb

    (@haseeb0001)

    3 years, 7 months ago

    @satolatech

    We are looking into it and will update this in our upcoming release.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘License Key missing from email when manually added’ is closed to new replies.