Support » Plugin: Achievements for WordPress » Leaderboard Blank

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  • Sorry – Should have added the details.

    Achievements: 3.4.1
    WP: 3.6.1 (Multisite) (Theme is Razor from Themeforest)
    BP: 1.8.1

    Another quick follow-up to advise that I deactivated ALL plugins with the exception of Buddypress and Achievements … no change … Leaderboard widget still only displays a title.

    Plugin Author Paul Gibbs

    (@djpaul)

    Hmm. 🙁 This is going to require some investigation.

    1) Thanks for testing with deactivating all plugins. Which theme are you using? Have you tested deactivating ALL plugins AND switching to a default WordPress theme (i.e. twentytwelve)?

    2) Can you confirm that at least 2 of your members have unlocked an achievement(s), and that those members now have more than 0 karma points? You can check karma by going into the WordPress admin, and clicking on the [Achievements] -> [Users] menu item.

    Thanks for the reply, Paul.

    I’m using the Razor Theme from Themeforest. I have switched to the default theme (twenty twelve) AND deactivated all plugins, with the exception of BP and Achievements – unfortunately, the result is the same – a blank Leaderboard with the heading only.

    I can also confirm that 4 of my test site members have unlocked at least two achievements each.

    Plugin Author Paul Gibbs

    (@djpaul)

    I can also confirm that 4 of my test site members have unlocked at least two achievements each.

    And definitely have at least 1 karma point in their user profiles, yes?

    Yes – Many more points than 1.

    Plugin Author Paul Gibbs

    (@djpaul)

    Anything special about how these user accounts were created? Were they created from any social media account/sign-on plugins?

    No – nothing special. The accounts were created and activated by test users through the BP sign-up form.

    I will try creating a couple of accounts via the WP admin backend (then let them gat a couple of achievements) and see if that makes a difference.

    I set a couple of users via the admin panel – they obtained achievements – but the Leaderboard widget remains blank – nothing other than the title displays.

    Plugin Author Paul Gibbs

    (@djpaul)

    Still thinking about possible causes, but no decent ideas yet.

    Where’s your site hosted — which host?

    We’re hosted on hostpapa.ca

    Plugin Author Paul Gibbs

    (@djpaul)

    Ok – was wondering if they had any special caching for WordPress automatically provided, but looks like a fairly generic web host.

    Beginning to suspect this is related to your other support issue with the shortcodes. Both problems are very strange.

    The Leaderboard Widget is not displaying results.

    Here is what I did:

    1) I am on a Mutisite WP install – but only have one site running. I deactivated the Achievement plug-in on the Multisite dashboard – but left it activated on the individual site.

    2) When I upgraded Achievements to 3.5 I ran into an issue with shortcode no longer processing on any of the “Achievements” detail pages (Separate Support issue). At that point I completely removed the plug-in and re-installed 3.4.1. Upon activation (Network deactivated) the Leaderboard widget began displaying results.

    Thanks for the help Paul – this is a FANTASTIC plugin and I think it’s working properly now. I imagine the re-install was what solved the problem. I still want to upgrade to 3.5 – but am a bit concerned about the shortcode issue – regardless, shall do the upgrade soon and report results in the other support issue thread.

    Oops – just saw that there is a typo in that last comment I made .. it should say.. The Leaderboard Widget is NOW displaying results.

    Plugin Author Paul Gibbs

    (@djpaul)

    I’ll do some testing against multisite to see if I can recreate any issues.

Viewing 15 replies - 1 through 15 (of 15 total)
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