latest update broke plugin

  • Resolved inkshark

    (@inkshark)


    1 week, 5 days ago

    Four people signed up yesterday and MailPoet sent out my newsletter this morning at 5:00 a.m. as it was scheduled, so it was working up until i updated the plugin at 6:30 a.m. After it finished updating, i checked to be sure it worked, and it does not. My contact page now shows the shortcode instead of the signup form.

    From the plugins page in my dashboard, i clicked “settings” on Mailpoet and it told me i didn’t have permission to view that page. There is no longer a “MailPoet” option in the left sidebar of the dashboard, either.

    Any help would be great! It seems like a bug, but perhaps i just don’t know that i’m doing something stupid, lol.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Ján Mikláš

    (@neosinner)

    1 week, 5 days ago

    Hi @inkshark. Sorry to hear there are issues with MailPoet after the latest plugin update. Have you tried deactivating and activating the plugin, if that works, or if it produces any error? Are there any error logs anywhere on the website, that might point to a specific issues?

    Thread Starter inkshark

    (@inkshark)

    1 week, 5 days ago

    Thank you, Ján! Deactivating/reactivating worked. (That has never worked for me with a faulty plugin before, so i didn’t even think to try it this time. I feel very foolish, lol!)

    Plugin Support nathvi V. a11n

    (@nathvi)

    1 week, 5 days ago

    Hi @inkshark Glad the deactivate/reactivate did the trick!

    If everything’s running smoothly now, I’ll mark this thread as resolved. Feel free to reach out if anything else comes up!

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.