Knowledgebase Page not created

  • Resolved martina.uhlig

    (@martinauhlig)


    10 years, 8 months ago

    Hey,

    I installed Knowledgebase properly and created several articles, all fine.
    If I understood it correctly, a page for the knowledgebase should be created automatically in the dashboard. It worked on my testing environment, but not at the “real” site.
    If I enter the URL (pro.regiondo.de/hilfe), the knowledgebase is available, so something exists. But it doesn’t seem to be a proper page.

    The Theme I am using: TheFox

    Any ideas or steps to make it accessible?

    https://wordpress.org/plugins/wp-knowledgebase/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Maeve Lander

    (@enigmaweb)

    10 years, 7 months ago

    If it did not create it automatically try these things:

    1) Deactivate and reactivate the plugin. This should force it to create that page. If still didn’t… go on to:
    2) Manually create a page for your Knowledgebase
    3) On that page make sure to set page template as “KBE” and add the shortcode [kbe_knowledgebase]

    If the page template “KBE” is also not showing that means it didn’t copy it’s templates into your theme. See FAQs for how to do that manually.

    Thread Starter martina.uhlig

    (@martinauhlig)

    10 years, 5 months ago

    Hey,

    thanks for your help the last time!
    After a theme update I’m having the problem you mentioned above:

    “If the page template “KBE” is also not showing that means it didn’t copy it’s templates into your theme. See FAQs for how to do that manually.”
    I might be blind, but could you quickly tell me, how to copy the KBE templates into my theme? I checked the FAQs but didn’t find the solution.

    Thanks in advance!
    Martina

    Plugin Contributor Maeve Lander

    (@enigmaweb)

    10 years, 5 months ago

    Sure. In the WP Knowledgebase plugin you will see a folder called /templates Copy that entire folder to your active theme directory, and rename it /wp_knowledgebase

    Then deactivate and reactivate the plugin. That should do the trick. 🙂

    Thread Starter martina.uhlig

    (@martinauhlig)

    10 years, 5 months ago

    Thank you, works fine! Great work!

Viewing 4 replies - 1 through 4 (of 4 total)

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