Keeping line breaks

  • Resolved yesyeah

    (@yesyeah)


    7 years ago

    Hello!

    For some reason, in our orders, when people have included specific line breaks in the information they are sending, it does not show up when we print (it’s all jumbled together with no line breaks at all) which makes it hard to see.

    Is there a setting or something to retain information sent to us through the order so we can read it more easily?

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • komal-maru

    (@komal-maru)

    7 years ago

    Hi @yesyeah,

    I have tried to replicate the mentioned issue on our staging site where I have added some line breaks while adding the order notes.

    The information displayed fine on Delivery Note, Receipt and in Invoice as well. I am attaching screenshots for your reference: https://prnt.sc/njxrm2 , https://prnt.sc/njxs60 , https://prnt.sc/njxsgj

    Can you please share the screenshots where the content is not displayed properly? Also, please let me know which specific line breaks your clients are using while sending the information.

    Regards,
    Komal Maru

    Thread Starter yesyeah

    (@yesyeah)

    6 years, 12 months ago

    Hello, sorry, didn’t see this.

    See screenshots below. We are using a paid contact form to gather details. The form shows the line breaks as you can see in the first screenshot. But once we go to use this plugin for printing, the line breaks aren’t there. Form plugin said break should be carried over – and they are, until we go to print.

    here’s how the line breaks appear in the completed form: https://prnt.sc/nolwpk
    Here’s what happens when we go to print using this plugin: https://prnt.sc/nolwkh

    See how it all runs together? The heading of the form butts right up against the entry info.

    Let me know if you need anything else and thanks very much!

    komal-maru

    (@komal-maru)

    6 years, 11 months ago

    Hi @yesyeah,

    Thank you for sharing the screenshots with us and the detailed explanation of the issue.

    Can you please provide us the Contact form which you are using on your site? Also, the screenshots of the settings which will be set in this plugin in order to replicate the issue.

    Once we have this information then we will be able to replicate the issue on our end and get back to you with an update.

    You can send the plugin via email. Our email id is ‘support at tychesoftwares dot freshdesk dot com’ where you can send the plugin to us.

    Regards,
    Komal Maru

    Thread Starter yesyeah

    (@yesyeah)

    6 years, 11 months ago

    Thank you, but we found another plugin while waiting and was able to make it work with it. Thanks so much.

    komal-maru

    (@komal-maru)

    6 years, 10 months ago

    Hi @yesyeah,

    I apologize for the delay from my side. I didn’t check this forum, as it was present down and due to which I have missed replying it.

    I am glad to know that you have found other solution according to your requirements. It is unfortunate for us that you had to move to other plugin from us.

    Regards,
    Komal Maru

Viewing 5 replies - 1 through 5 (of 5 total)

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