• I recently discovered that the “Kantbtrue” plugin is impacting my Ashe theme by not showing certain icons e.g. dropdown keys, social media icons.

    However, once I disable and or delete the plugin, all the content on the page shifts to the left. The only way to keep the content in its original position is to keep the Kantbtrue plugin in place.

    I’m willing to get rid of the plugin, but it there a way of ensuring the content stays in its central position?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @travellingwelshman

    At first, thank you for choosing our theme and service.

    Please remove the mentioned plugin and contact us again, we will check your webiste and will fix it if the issue still is presented.

    Kind Regards

    Thread Starter travellingwelshman

    (@travellingwelshman)

    Okay, I have deactivated the plugin and the content has shifted to the left once again.

    Thanks for your help in advance.

    Hi @travellingwelshman

    Please navigate to Dashboard > Appearance > Customize > Additional CSS section add the following snippet:

    .home .main-container {
    float: none !important;
    }

    Kind Regards

    Thread Starter travellingwelshman

    (@travellingwelshman)

    Worked a treat! Thanks a lot!

    You’re welcome! I’m glad to hear that the solution worked for you. If you have any further questions or issues, feel free to contact us anytime.

    Have a great day!

    Thread Starter travellingwelshman

    (@travellingwelshman)

    Though that solution did work in centering all the elements on my homepage, it actually squeezed them leaving behind quite a margin on either side.

    Also it seems that the solution doesn’t work for other pages on my website, as many of the pages will remain with the elements shifted to the left.

    Dear [Customer],

    Thank you for reaching out to us about the issue you are experiencing with centring the elements on your website’s homepage. We apologize for the inconvenience caused.

    To help us analyze your system and replicate the same case, please navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: info.wproyal@gmail.com

    Also, please navigate to Tools > Export – choose All Content and click on Download Export File, then send this file to our email – info.wproyal@gmail.com

    Our team will analyze the provided information and work towards resolving the issue as soon as possible. We appreciate your patience and cooperation in this matter.

    Thank you for choosing our product and for bringing this issue to our attention.

    Best regards

Viewing 7 replies - 1 through 7 (of 7 total)

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