JSON Issue on Royal Elementor JS file | WordPress.org

Resolved mariluf
(@mariluf)

9 months, 3 weeks ago

The Royal Elementor JS is not working properly on my website. There appears to be a JSON-related issue in the Royal Elementor JS file.

We contacted WPMUDEV support, and they have advised reaching out to the Royal Elementor support team for assistance regarding this issue. I can provide screenshots if someone can message me.

Viewing 4 replies - 1 through 4 (of 4 total)

Sophia Support
(@marsismyhome)

9 months, 3 weeks ago

Hi.

Thank you for choosing our product.
Please provide more details regarding your issue.

Kind regards, Sophia

Thread Starter mariluf
(@mariluf)

9 months, 3 weeks ago

Hi Sophia,

See screenshot here: https://www.canva.com/design/DAGzDk2jhnw/fgrILkaClX-VoHlgSs9f-g/view?utm_content=DAGzDk2jhnw&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=hc87c558f35

Thread Starter mariluf
(@mariluf)

9 months, 3 weeks ago

Hi, is someone able to help me?

Sophia Support
(@marsismyhome)

9 months, 3 weeks ago

Hi.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from wordpress.org.

Kind regards, Sophia

Viewing 4 replies - 1 through 4 (of 4 total)

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4 replies
2 participants
Last reply from: Sophia Support
Last activity: 9 months, 3 weeks ago
Status: resolved