What happens if you try with the Classic Editor? Do you get the same error?
Thanks for confirming.
A 500 error is not possible for me to troubleshoot without some inputs from your side. Do you have access to your site’s logs? You error log would typically have some errors that will help me understand your specific issue better.
One more question – when you get the screen to select your source, do you see the logos like this screenshot?
Yes, I do. When I click on one of the logos, it gets highlighted with the glowing blue outline. Then when I click the “Next” button they get whited out with the three animated blue squares overlaid. That’s where the error occurs–when I click “Next”.
I tried it with both WordPress and Flickr gallery sources (and set up the Flickr API key as per the instructions). Same behavior for both.
-
This reply was modified 7 years, 2 months ago by
mgurevich.
OK – any chance you have access to your site’s error logs?
Sorry for being unable to give you a straightforward answer – error code 500 is always a lot harder to troubleshoot than the others and it occurs very rarely for Photonic.
Hmm. I can. It’s generating new error log entries but they are all empty files. Not sure if I have any more granular control over error logging with my site hosting.
It’s generating new error log entries but they are all empty files
That’s interesting – how do you know that the logs are getting updated in that case?
The modification time seemed to be updating when the error occurred. Like the file was getting touched but not edited. That might have been a coincidence though, because on second inspection the timing isn’t correlated to the Photonic js error.
So, no, I’m not seeing anything in the site’s error logs.
Very weird. Any chance your host can help you with getting the error identified?
There is the more traditional shortcode builder to help you create the shortcode in the classic editor, but it is nowhere close to being even a tenth as intuitive as the interactive workflow.
To use this you can do the following:
- Use the Classic Editor to edit the post. Both, Visual Editor and Text Editor are fine, though I prefer the Text Editor (it is easier to edit the shortcode there)
- Click on “Add Media”. You will see a tab for Photonic (like the screenshot here)
- Populate the fields as required.
Unlike the interactive workflow it does not show you context-sensitive information.
Some pointers to create a gallery with Flickr as a source:
You will see shortcode examples. If you require help identifying your user id you can do so from Photonic → Helpers.
The interactive dialog basically eliminates all of the above and lets you create a shortcode without getting too technical or ploughing through the documentation.
Bummer. I’ll see if I can track down the error and will look into the shortcode builder in the meantime.
Which version of PHP are you on? If you are on 5.3.x or lower can you upgrade to a newer version? Another user had a conflict between a different plugin and PHP 5.3 that was causing a 500 error in the backend, so this might help fix the issue.
Aha. Yes, was on 5.2. Upgrading now and will check back. Meanwhile I built the site entering in shortcodes manually. I didn’t need anything really complex so wasn’t very difficult.
Upgraded to php 5.6 and it is now working. Thanks for your support!
That’s a relief! At least I have a point of reference now.
Does any of your other plugins have a stated minimum PHP version requirement?
