Dear @cedrowagrupa,
Thanks a lot for reaching out.
Can you please send us the system information file?
You can retrieve it from here:
https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv
Also kindly ask you to share a screenshot showing on which step you receive the error message and please share the message itself as well.
Thanks,
Popup Builder Team
Hi, thank you for your answer.
Below are links to the content you wanted to receive.
https://we.tl/t-eCC15EriNP
https://imgur.com/a/EvODtTa
Regards, Gregory
Dear @cedrowagrupa,
Thanks a lot for your reply.
Could you please contact us via support@popup-builder.com?
We will need more information to be shared, so our development team can investigate the case.
Thanks,
Popup Builder Team
Dear @cedrowagrupa ,
We noticed, that you contacted us via email.
So, we will keep the conversation over there in order to avoid a misunderstanding.
Thanks,
Popup Builder Team
Good morning,
the lack of contact from you mobilized me to solve the problem on my own.
Everything is already working, the topic can be closed.
Regards,
Gregory
Dear @cedrowagrupa,
Thanks a lot for your reply.
Anyway, we are very sad to hear you did not like the support from our side.
We have checked communication you had with us via support@popup-builder.com and noticed that we have asked for information, which was not given to us.
Our technical team needed the information to be able to investigate the issue and troubleshoot it as soon as possible.
Anyway, we are happy the issue is solved and would like to ask you to share with us what solution you gave to it.
Thanks a lot,
Popup Builder Team
