JQuery

  • Resolved meggranit

    (@meggranit)


    3 years, 3 months ago

    Hi, I installed W3 Total Cache and am now seeing an issue with my checkout page. There is a button that says “Payment Information” that uses JQuery to show/hide certain fields. After adding W3 this feature no longer works. I tried to uncheck caching and deactivate the plugin but the issue is not going away. Would you know how to resolve this issue?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    3 years, 3 months ago

    Hello @meggranit

    Thank you for reaching out and I am happy to assist you with this.
    I’ve checked the page you shared and I see the problem you are referring to. However, I do see that the W3 Total Cache is disabled and not active on your website.
    I am not sure which settings you used, but the problem that may be causing this was the minify option, and again, W3 Total Cache is not enabled at the moment, and therefore not affecting your website.
    Can you please completely remove all W3TC files and remove the plugin and let me know if the problem persists so we can confirm that the issue is related to the W3TC?
    1. Deactivate and Delete Plugin
    2. Check .htaccess File (make backup)
    W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    3. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – db.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)

    Let me know if the problem persists after these steps.

    Thanks!

    Thread Starter meggranit

    (@meggranit)

    3 years, 3 months ago

    Hi,
    I removed the directories you mentioned and am still having an issue with the javascript. I am not sure how to check the .htaccess file. I dont see “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core” in the .htaccess file so I am not sure if I am looking in the right place. 

    Thanks,
    Meghan

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    3 years, 3 months ago

    Hello @meggranit

    Thank you for your feedback.
    The .htaccess file should be located in the root of your website, for example:
    public_html/respawn.insure
    If no W3TC rules are in that file it means that the rules are already removed once the plugin was deleted automatically.
    This also means that since everything related to the W3 Total Cache is deleted, W3TC does not have any impact on your website.
    However, I’ve checked your website and I can see that the W3TC is still enabled and the “Payment Information” button is working now, throwing no console errors.

    Can you please confirm this?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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