JetPack disappeared after WordPress upgrade

  • JTNeedham

    (@jtneedham)


    13 years, 4 months ago

    Hi – I upgraded to WordPress.org 3.5 yesterday and JetPack disappeared. I tried to download it again and the download failed with this message:
    Installing Plugin from uploaded file: jetpack.2.0.4.zip

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/content/82/8885182/html/wp-content/plugins/jetpack/

    Plugin install failed.

    Return to Plugins page

    But, JetPack is no longer in my Plugins folder (active or inactive).

    I have seen this topic in other strings, but the strings are always closed with no resolution. Does anyone know how I can get my stats back? Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
  • esmi

    (@esmi)

    13 years, 4 months ago

    FTP into your site (or use whatever file management application your host provides) & delete the wp-content/plugins/jetpack/ folder. Then re-download Jetpack.

    Thread Starter JTNeedham

    (@jtneedham)

    13 years, 4 months ago

    Hi Esmi –

    I’m sorry, but I don’t understand how to FTP into my site. I just log-in through WordPress.org I can’t find the jetpack folder even when I run a search in the plugins section of the site.

    Thanks again,
    Jennifer

    Thread Starter JTNeedham

    (@jtneedham)

    13 years, 4 months ago

    It looks like my email subscription plugin is also gone.

    esmi

    (@esmi)

    13 years, 4 months ago

    You will need to ask your hosts’ assistance for details of how to login to your site using FTP.

    lastbackpack

    (@lastbackpack)

    13 years, 4 months ago

    esmi,

    I am having the same problem as JTNeedham. I am working with my host to fix it. However, if we have lost our subscribers will we be able to get them back? This is my biggest concern.

    Thanks for any help you can provide.

    esmi

    (@esmi)

    13 years, 4 months ago

    @lastbackpack: As per the Forum Welcome, please post your own topic. Posting in an existing topic prevents us from being able to track issues by topic. Added to which, your problem – despite any similarity in symptoms – is likely to be completely different.

    Thread Starter JTNeedham

    (@jtneedham)

    13 years, 4 months ago

    Thank you. The host was able to talk me through the FTP and re-installing JetPack via WordPress. That also brought back the email subscription.

Viewing 7 replies - 1 through 7 (of 7 total)

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