Item quantity chages after order

  • Resolved jvdb88

    (@jvdb88)


    7 years, 1 month ago

    Hi,

    When i place an item in the cart with a certain quantity, the number changes after placing the order. Say I place product A 1x in the cart. When i place the order the store owner gets an email of the new order with a random number of products. For example 12x product A. This ammount changes all the time.

    This random number is also the amount that is taken of the stock.

    I tried disabling Avada and all plugins but the error still appairs.

    My site is only used inside the company so i cant send a link.

    Please contact me for site details.

    Kind regards,

    Jeroen van den Broek

    • This topic was modified 7 years, 1 month ago by jvdb88.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    7 years, 1 month ago

    Hey there!

    This sounds like there might be an issue with caching on the site (it’s getting carts mixed up between customers, etc.).

    We have a document on getting caching set up properly with WooCommerce:
    https://docs.woocommerce.com/document/configuring-caching-plugins/

    Let me know if that’s not the issue you’re seeing.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    7 years, 1 month ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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