Support » Plugin: Zoho Mail for WordPress » It does not send HTML emails

  • Resolved walquirya



    I have Ultimate Member installed. Even thought I set all the emails in HTML, when it sends, it is completly in code.

    I can’t figure out the reason for the conflict.

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Zoho Mail


    Hello @walquirya

    Sorry for the delay in getting back to you.

    Kindly share the screenshot of the Ultimate member configuration and the Zoho Mail Configuration settings to support(at)zohomail(dot)com, so that we could reproduce the issue at our end and debug the same further.

    [ Signature deleted ]

    • This reply was modified 4 years, 7 months ago by Jan Dembowski.

    I’m having the same issue when using the WP-E-Signature plugin. It sends the html email as plain txt. Looks like the content type is not being set for html somewhere but I don’t know where to troubleshoot. When I use the SendGrid plugin, the emails work fine and show up in html, however, it’s always determined as spam. when I use the zoho plugin, my emails arrive in the inbox properly and NOT interpreted as spam, but they are not html formatted properly. Would love to get this resolved so I can use the Zoho plugin.


    Plugin Author Zoho Mail



    Kindly share the configuration of Wp-e Signature you are referring to by writing an Email to support(at)zohomail(dot)com

    We will analyze by reproducing in our environment and assist you further.



    I’m also getting the same issue when someone submits the Jetpack contact form on my site. Sen you an email with the screenshots.

    Plugin Author Zoho Mail



    Thank you for sharing the screenshots.

    We will review the information that you have shared and will get back to you as soon as possible.

    The Zoho Mail Team

    Is there any updates on this issue, is this addressed in the latest 1.2.2 update?

    Plugin Author Zoho Mail



    Please share the plugin details along with the configuration screenshot to support[AT]zohomail[DOT]com. We will review your settings and get back to you with a potential resolution.

    I have already written to support mail, they said someone will look into. And what configuration you are talking about? Is it ZohoMail configuration or the server configuration?

    Plugin Author Zoho Mail



    Please send us the installed plugin screenshot along with the Zoho Mail Account configuration page.

    The plugin ultimate member send notification after creating account

    When WP mail is sending with Zoho, it create a conflict

    We have already sent an email with list of plugins, everything is working fine with wp smtp with the same set of plugins. We did not have both Zoho mail and WP smtp mail at the same time. So I really do not think there is a conflict.

Viewing 11 replies - 1 through 11 (of 11 total)
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