Thread Starter
3dmus
(@3dmus)
Thanks James. I had a look at the link, but unfortunately, still no resolution. I did have W3 Cache enabled but I disabled that now via the wp-options table (by removing it from the active_plugins field value). I think I also cleared the cache by deleting the w3t folder in WP-content.
Right now I’m stuck with not being able to go through the authorisation screen at all (i.e. it blanks out each time I try to login). I enabled WP_Debug but the log only shows PHP strict standards errors with some conditional widgets:
“PHP Strict Standards: Declaration of Conditional_Widget_Walker_Category_Checklist”
I wouldn’t have thought this would be the issue?
No, that just means something else is causing trouble. 🙂
Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).
Thread Starter
3dmus
(@3dmus)
Hi James – yes, I started resetting plugins etc, but so far no luck yet. I also did the re-naming trick re the theme (generatepress) but the odd things it that the site then totally blanks (i.e. doesn’t show anything)…and I still couldn’t log on either.
Thread Starter
3dmus
(@3dmus)
Another update: I deactivated all plugins via the wp_options table, but still no joy….
Do you still have a copy of the Twenty Fifteen theme installed?
If not, download a fresh copy from https://wordpress.org/themes/twentyfifteen/ and install it manually via FTP, then try the theme reset again.
Thread Starter
3dmus
(@3dmus)
No, I didn’t have that but I did have twentytwelve & thirteen. I just installed 2015, but still no joy (i.e. blank page after renaming my current them folder).
Thanks again James!
Is that with both all plugins disabled and the theme switched?
What’s the URL of the affected site?
Thread Starter
3dmus
(@3dmus)
Hi James – I hadn’t tried it both, but I just did now and still no luck; blank screen on the main site and it still won’t get through the authentication when I try to get to the dashboard.
The site is: tweet-art.co.uk
(note I re-enabled the plugins and theme for now as it’s a live site, but if you need them disabled, let me know and I’ll do it straight away).
Thx for your continued support!
Are you using any widget, plugin, or theme feature that sounds even remotely related to “Conditional_Widget_Walker_Category_Checklist”?
Thread Starter
3dmus
(@3dmus)
Yes, there’s a plugin called conditional widgets that I use:
https://wordpress.org/plugins/conditional-widgets/
And that’s causing the PHP errors I suspect (the ones that appear in the log). However, I thought that with the plugins disabled via the wp_options table, I could rule that out?
Yeah, it really should, hm.
Try just deleting the plugin’s files and directory via FTP. You can always manually reinstall it similarly.
Thread Starter
3dmus
(@3dmus)
I just double checked the debug log file and when (with all plugins disabled via the wp_options table) I try to do the authorisation it doesn’t add any error messages to the log. So, presumably the authorisation issue is not related to the PHP errors in the log file (the ones around conditional widgets)?
I’m a tad hesitant to remove the plugin folders just on case something goes wrong (no way to re-enable via the admin panel, only manually)….and considering the above I’m not sure it would help?
Hm, you’re right, probably not related then, just another misleading symptom.
Do you see anything in your server error log whenever you hit the white screen?
Thread Starter
3dmus
(@3dmus)
No, unfortunately no clue there either: empty server error log. I also tried adding another admin user to the database (both my cpanel and via direct SQL updates), but that didn’t help either.
