Issues with upload a back up

Resolved billalben
(@billalben)

4 years, 4 months ago

Hello there,
Hope you are doing well.
Please, any advise to resolve this error?

Screenshot:
https://drive.google.com/file/d/1rOiwOeTCp6fAiUrsXCx4mYSJO3ga_X1y/view?usp=sharing

Knowing that all advance setting are set up as you mention in pin topic “Troubleshooting Issues on WPvivid Backup Plugin”.

Kind regards.
Bilal

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support tonyrobins
(@tonyrobins)

4 years, 4 months ago

Hello Bilal @billalben

Thank you for reaching out to us.

Please check out this doc to find the possible cause and solutions to this problem.

All the best,

Thread Starter billalben
(@billalben)

4 years, 4 months ago

Hello @tonyrobins

Thank for your fast reply.
I just covered the doc and I understanded that Wordfence plugin is the cause of the problem.
But the Wordfence plugin is not installed on my website.
So, this possibility is far.

Thread Starter billalben
(@billalben)

4 years, 4 months ago

https://drive.google.com/file/d/1rOro9S1PsF78zMoQgrApZpVgU-c5cdgv/view?usp=sharing

Plugin Support tonyrobins
(@tonyrobins)

4 years, 4 months ago

Hi @billalben

Thanks for your update. It can be because of other firewall settings(site or server side) as well.

That’s also why we offer the ‘manual upload’ method as mentioned in the doc, have you also tried it?

If it does not work as well, can you send us a debug zip of the site to contact(@) wpvivid.com. You can find the debug zip from the plugin’s Debug tab.

All the best,

Plugin Support tonyrobins
(@tonyrobins)

4 years, 3 months ago

Hi there,

Since we haven’t heard from you for a while, I am going to mark the thread as resolved.

Please feel free to let us know if you need any further assistance.

All the best,
Thread Starter billalben
(@billalben)

4 years, 2 months ago
Hello @tonyrobins

I hope you are doing well.

I’m so sorry for getting no respond from me in this period.

I used cPanel to upload the backup and it went good, but I faced an error with scanning the uploaded backup.

See the screenshot:

https://drive.google.com/file/d/1pdQZ9AhIF33z-FQL1El10QbyR762jvH8/view?usp=sharing

Best regards
- This reply was modified 4 years, 2 months ago by billalben.

Viewing 6 replies - 1 through 6 (of 6 total)

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