Issues with subscribers being created incorrectly

  • jaspud

    (@jaspud)


    11 years, 8 months ago

    I currently use s2member pro with authorize.net. I have the options checked to NOT allow free subscriber accounts, only paid accounts. Some of our paid accounts (about 5-10% from the same purchase page) are being created as subscribers after they pay and not level 2 or 3s as they should be. The other 90% of accounts are being created correctly. I noticed that there is also no Paid subscriber ID being attached to these accounts that are loading incorrectly.

    – No free subscribers is clearly checked
    – Purchase buttons are authorize.net and are buy-now subscriptions

    ***EDIT*** I have API notifications going to an email on all purchases just as backup records. I have found that all purchases going through correctly are sending this API notification email to me but ALL purchases that are incorrect and creating as a subscriber are not sending this API notification email.

    https://wordpress.org/plugins/s2member/

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