Issues with abandoned cart email

  • Resolved robertad92

    (@robertad92)


    3 years, 10 months ago

    Hello,
    I’m using the free version of your plugin and I’m currently having some issues with it.

    Everything works fine except when I try to set up a different email address for the reminder email than the one used for WooCommerce order notifications.

    The WooCommerce order email sender needs to be different from the reminder email sender.

    In addition, the reminder emails do not respect the minutes I set into the plugin settings.

    What am I doing wrong?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter robertad92

    (@robertad92)

    3 years, 10 months ago

    Hello,
    I’m really sorry to bother you again.

    I noticed that the reminder emails do not respect the minutes I set into the plugin settings, but they are sent as soon as I visit the website again.

    I don’t think the plug-in is working correctly, because is it impossible to know if users will visit the website again.

    Why does this happen?

    Thank you and have a nice day

    Plugin Support priyankajagtap

    (@priyankajagtap)

    3 years, 10 months ago

    Hi @robertad92,

    Apologies for the inconvenience caused to you due to these problems.

    I have replied to you on these problems on the support ticket you have created on our ticketing system. Please check my response there and we will continue our further communication there.

Viewing 2 replies - 1 through 2 (of 2 total)

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