Issues uploading images

  • Resolved lyndajw1952

    (@lyndajw1952)


    5 years, 6 months ago

    I searched to see if this has been addressed, but couldn’t find anything specific to this issue, so here I am with a new post.

    I’ve been creating wordpress.org web pages for more then 10 years, including customizing themes and even a little bit of tweaking PHP code. I have never run into this issue before. This is my first new site using Gutenberg, if that makes any difference.

    I’m using GoDaddy’s Go theme v1.3.6, WordPress v5.5.1, and the site is about 6 weeks old. I have in the past uploaded images to this media library with no problems, and I’m not doing anything differently now. I did have this issue with a page, and I don’t know what I did (I tried a lot of things!) to overcome it, except for using VERY small images – see http://www.beyoureverydaybest.com/live-classes/

    Here are details of the image I’ve been trying to upload for the past hour for my second blog post:

    File name: ConventionCover.jpg
    File type: image/jpeg
    Uploaded on: September 9, 2020
    File size: 159 KB
    Dimensions: 900 by 470 pixels

    I get no upload errors, no error messages at all. In fact, the image appears to have uploaded fine except for one thing – it appears as a gray box in the media library. If I click on the gray box, I get a blank area where the image would show, with the normal information in the sidebar, including the above description, except that in the thumbnail settings section, a broken image icon appears. It’s the same whether I drag the image onto the “Upload Image” page, or click and browse for the image on my drive and upload that way.

    If I click “edit image,” the image become visible. I can scale the image, and apply all the other editing functions to it. When I save my edits, it disappears again.

    If I insert it into a blog post or page in an image block, it shows the “broken image” icon with a caption, “This image has an empty alt attribute: its file name is ConventionCover.jpg”

    When I preview the page, it’s just blank.

    What the heck am I doing wrong? It isn’t supposed to be this hard! LOL I have a sense that this is something obvious and quick to overcome, and I’ll feel like an idiot when you tell me the fix. 😉

    Thanks in advance for any help you can give me. If you need any screen shots, just ask.

    Warmly,

    Lynda Williams

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter lyndajw1952

    (@lyndajw1952)

    5 years, 6 months ago

    FYI, it’s like an http upload error when you try to upload a huge file – like 3,000 x 5,000 pixels, and 30-40GB.

    • This reply was modified 5 years, 6 months ago by lyndajw1952.
    Aleksandar

    (@gdalex)

    5 years, 6 months ago

    Hey @lyndajw1952,

    Thanks for reaching out!

    I tried uploading an image to my test site running the newest version of Go and succeeded in doing so without any issues. The image is appearing normally in my media library.

    The first thing to rule out is a possible plugin conflict with the theme. Please try deactivating all of the active plugins on your site, and uploading the image again. If you succeed, then an active plugin is conflicting with Go.

    Then try activating the plugins one by one, and uploading an image after activating each plugin, in order to determine which plugin is causing the conflict.

    Please let me know if this worked for you.

    Thread Starter lyndajw1952

    (@lyndajw1952)

    5 years, 6 months ago

    Thanks. I deactivated all the plugins, and nothing changes. Still just a gray box where the image thumbnail would be, and a blank screen when I click on the image until I click edit, then the image is visible until I save edits.

    I uploaded a total of 15 images before this with no problems, different file sizes and dimensions. The first on June 6th when I created the site, the last on August 9th when I added a new page. I only had 4 plugins before yesterday – Akismet, Coblocks, Hello Dolly, and Limit Login Attempts Reloaded – they all came with Go. After I started having the image upload issue, I installed Updraft Plus so I could backup my database and site before upgrading to WP v5.5.1, hoping that would solve the problem. But since nothing changed when I deactivated all the plugins, there’s no conflict there.

    Like I said, I did have that issue briefly in August when I was uploading images for a new page, and I don’t know what, if anything, I did to overcome it at the time. Between August 9th and yesterday, I didn’t do anything with the site. Yesterday I added a new blog post and wanted a header image, and that’s when the frustration really started.

    I’ve been using the latest Google Chrome on a PC running Windows 10 Home, if that helps. Just now, I also tried it in MS Edge and Firefox – latest versions. It’s the same in all three browsers.

    What’s our next step? I know it’s hard to help when you can’t duplicate the problem.

    Lynda

    • This reply was modified 5 years, 6 months ago by lyndajw1952.
    Thread Starter lyndajw1952

    (@lyndajw1952)

    5 years, 6 months ago

    I figured it out. When I first created this site, I created it in a sub-folder and had a “coming soon” page in the sites root directory. When everything was the way I wanted it, I simply dragged all the files into the root directory and it was fine. However, what I didn’t know was that in the settings, the folder images upload to is still in the sub-folder, not on the root directory.

    I edited the upload path by removing the sub-folder reference, and that’s all it took! Uploads now act just as expected.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Issues uploading images’ is closed to new replies.