Issue with [your-email]

  • shashiraj8

    (@shashiraj8)


    4 years, 6 months ago

    Hello,

    We are receiving messages through the contact form, but it does not include the sender’s email which is captured with [your-email]. The sender’s name, subject and text are included in the message.

    It was working fine till last week. There has been no change in the form, so not sure what is causing this issue. Can you please help?

    Contact Form 7 version: Version 5.5.2
    Completed all validations.

    Here is the Form –

    <label> Your Name (required)
    [text* your-name] </label>

    <label> Your Email (required)
    [email* your-email] </label>

    <label> Subject
    [text your-subject] </label>

    <label> Your Message
    [textarea your-message] </label>

    [submit “Send”]

    Here is the Mail –

    To: Uphill Athlete email
    From: Uphill Athlete admin email
    Subject: Uphill Athlete Contact Form: “[your-subject]”
    Additional Headers: Reply-To: [your-email]
    Message Body:
    From: [your-name]<[your-email]>
    Subject: [your-subject]
    Message Body:
    [your-message]

    —
    This e-mail was sent from a contact form on Uphill Athlete

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    4 years, 6 months ago

    What other plugins and theme do you use on the site?

    Thread Starter shashiraj8

    (@shashiraj8)

    4 years, 6 months ago

    There are 50 active plugins related to managing products, forums, anti-spam, newsletters, analytics, content optimizer, etc. We use Zoho for emails and that’s where the contact form gets sent to.

    Is there any particular plugin that might cause this issue?

    Thread Starter shashiraj8

    (@shashiraj8)

    4 years, 6 months ago

    Theme – Smart Mag Child by ThemeSphere

    Thread Starter shashiraj8

    (@shashiraj8)

    4 years, 6 months ago

    Takayuki – I have temporarily resolved the issue by including [your-email] in Subject. Now I can see the sender’s email. But I am still not sure why [your-email] does not show up in the message. Any help you can provide in resolving this issue? Really appreciate your time and input.

    Cheers,
    Shashi

Viewing 4 replies - 1 through 4 (of 4 total)

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