Issue with WPForms-lite and reCaptcha

  • Resolved wma01541

    (@wma01541)


    8 years, 9 months ago

    Having issue with WPforms-lite (version 1.3.9.1) and reCaptcha ….after a form is completed, checkbox for reCaptcha is checked off and then hit submit, error msg under captcha box is displayed “this field is required” .
    since the box is checked, the form is more or less stuck and need to refresh the screen to start a new form. all the other fields for the form are filled out and no issues.

    I just upgraded a few days ago to 4.8 and then today 4.8.1 , so I don’t know where the issue is with version compatibility. …is is WP, WPForms, or reCatpcha

    When I remove the 2 honeypot and captcha settings for the form, I can complete the form and submit it successfully.

    for now, I have the captcha setting off, but can submit a screen shot of the error

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jess Quig

    (@jquigam)

    8 years, 9 months ago

    Hi wma01541,

    Sorry for the frustration with this!

    Most often when we see this error it’s because either the theme or another plugin is also trying to load Google’s reCAPTCHA code to the page — and when its code is loaded more than once, reCAPTCHA will appear but unfortunately doesn’t work properly.

    We can see if this is the case on your site pretty quickly. Could you share the URL of an embedded form so we can take a look? It’s ok if reCAPTCHA isn’t turned on for now.

    Thanks! 🙂

    Thread Starter wma01541

    (@wma01541)

    8 years, 9 months ago

    Hi Jess,

    The page for the form, with captcha turned off is
    https://www.norco.club/2017/06/04/first-aidcpraed-and-gunshot-wound-management/
    simple form to capture name, email, and a few details to pre-register for a safety class.
    I do use the Fluida theme by Cryout Creations, v1.3.4 is installed now.
    its OK to make a form entry, just enter “test” in the “questions” text box.

    Thread Starter wma01541

    (@wma01541)

    8 years, 9 months ago

    In looking over my site, the only other plug-in that uses reCaptcha is Front-End Uploader, found on this page
    https://www.norco.club/make-a-post/files-and-attachments-make-a-post-request/
    I did a test upload and this works with its reCaptcha

    Plug-in URL is https://wordpress.org/plugins/frontend-uploader/

    —————
    other wpforms-lite forms that have reCaptcha set (and the submissions fail) are at
    https://www.norco.club/make-a-post/text-only-make-a-post-request/
    and
    https://www.norco.club/about-us/contact-us/

    • This reply was modified 8 years, 9 months ago by wma01541.
    Jess Quig

    (@jquigam)

    8 years, 9 months ago

    Hi wma01541,

    Thanks for doing that extra digging! Yes, so this is definitely the issue — reCAPTCHA’s code is being loaded twice, causing it to break.

    In case you’re curious, I’m able to see the duplicate code getting loaded by right clicking the page and selecting ‘View Page Source’. There, I can see the code being loaded here and here.

    We only load reCAPTCHA code on pages where it’s needed (where our forms are embedded), but sometimes other plugins will load their resources on every page — and that’s where we get conflicts like this.

    There are a couple options for next steps:

    1) Disable the other plugin you mentioned, Front-End Uploader

    or

    2) Skip using reCAPTCHA on your forms, and try using the free WordPress Zero Spam plugin instead. We have out of the box integration with that plugin, so there’s no setup (just install and activate it, you won’t even see it in your forms).

    I hope that helps! 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

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