issue with the app

Hi @markstern,

Can you check the plugin page to confirm it’s active?

If it’s already active, you might need to delete then retype the shortcode in the editor.

Hi Mark,

Can you provide us further information on the issue?
May we know the exact error you are getting when you update/change the page?

Thanks!

Hi @markstern

You should contact your hosting provider.

See here: https://kinsta.com/knowledgebase/dns_probe_finished_nxdomain/

Hi @markstern

That’s the error I see when I visit the page.

https://prnt.sc/rhvouq

If you see a 500 error then you should see an error message in your PHP log files. You can also enable debugging to hopefully see a better error message

https://wpforms.com/developers/how-to-enable-debugging-in-wordpress/

Hi @markstern

I don’t see the error when I visit the page:

https://prnt.sc/rhwipq

If you are getting a 500 error, then follow the instructions I mentioned above.

If you see a 500 error then you should see an error message in your PHP log files. You can also enable debugging to hopefully see a better error message

https://wpforms.com/developers/how-to-enable-debugging-in-wordpress/

Note, this isn’t the best place to find support on general WordPress errors, but I’ll try to help where I can/if I can.