Issue with integrations

  • Resolved ewabanisbored

    (@ewabanisbored)


    1 year ago

    Hi,

    So I was trying to integrate with Asana using your plugin. However, I am facing difficulty with the integration.

    I was able to follow the instructions completely from start to finish. But it always says “You have not yet authorized this plugin with Asana or there was a problem with your authorization. Please head to the plugin settings page and authorize there before continuing here.” on the form.

    Also, whenever you go back to the settings page. It seems like all my integrations were lost, the APP id and keys are gone as well as the reauthorization.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author BrightLeaf Digital

    (@eitanatbrightleaf)

    1 year ago

    Hi @ewabanisbored,

    I’m sorry to hear you are having some trouble with the authorization. Thanks for reaching out and letting me know.

    I’m not sure offhand why that’s happening. I’ll have to look into it. Could you try again while Gravity Form logging is active? Then send me the logs (not here, you can upload them on our contact page here) and that should help me diagnose it and fix the problem. In the meantime keep trying to authorize and set up a feed. It might work. I’ll keep looking for a solution in the meantime but it might take a few days.

    Plugin Author BrightLeaf Digital

    (@eitanatbrightleaf)

    1 year ago

    @ewabanisbored I got the log files, thank you. I’ll look them over and try and figure this out for you. It might take a few days though. I’ll keep you updated.

    Plugin Author BrightLeaf Digital

    (@eitanatbrightleaf)

    1 year ago

    @ewabanisbored are you comfortable making opening phpmyadmin or some other tool like that to access your db and perform a simple SQL query I will provide that will confirm that the credentials are missing? perfectly ok if your not comfortable with it but it might speed up fixing the issue if you can.

    Plugin Author BrightLeaf Digital

    (@eitanatbrightleaf)

    1 year ago

    following our conversation over email and the recent update that fixes the problem I am marking this resolved

Viewing 4 replies - 1 through 4 (of 4 total)

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