Issue with Automatic Emails

  • Resolved cyanidevf

    (@cyanidevf)


    6 months, 2 weeks ago

    Hello,

    I’m having an issue with the automatic emails sent by the User Registration plugin.

    • My SMTP is correctly configured (I’m using FluentSMTP).
    • When I send a test email from the plugin, it works perfectly and I receive it.
    • When a new user registers, the plugin does trigger the email (I can see it logged in FluentSMTP as “sent”).
    • However, these automatic emails (like registration notifications) never arrive in my inbox.

    So basically:

    • Test emails are received ✅
    • Automatic emails (registration, etc.) are logged as sent but never received ❌

    Could you please help me understand why this happens and how to fix it?

    Thank you!

Viewing 1 replies (of 1 total)
  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    6 months, 2 weeks ago

    Hello! 😊

    Thank you for your detailed message. Let me help you resolve this step by step.

    Since test emails are working fine and the automatic emails are logged as “sent” in FluentSMTP, it means the SMTP connection is active and working. The fact that the plugin triggers the email and FluentSMTP logs it as sent confirms the plugin is sending emails correctly.

    Usually, the issue comes from email filtering or delivery problems by the recipient’s email provider (like Gmail, Outlook, etc.). Even if the email is sent, it may end up in the spam or junk folder, especially if:

    • The sender’s domain is not properly authenticated (SPF, DKIM, DMARC)
    • Your site uses a shared hosting IP that has been flagged before
    • The email content triggers spam filters (for example, certain words or formatting)

    Here’s what you can do right away:

    1. Check your spam or junk folder — sometimes emails go there instead of the inbox.
    2. Verify your DNS records:
      • Make sure SPF, DKIM, and DMARC are correctly set up for your domain, especially if using Google Workspace or similar.
      • You can use MXToolbox to check your setup.
    3. Send a test email from FluentSMTP with a simple message — just plain text, no links or formatting — and see if it reaches your inbox.
    4. Check FluentSMTP’s logs again — look for any warnings or delivery errors. Even if an email is marked as “sent,” there might be a bounce or rejection later.

    If everything above looks correct and you still do not receive emails, we recommend contacting your hosting provider to check for any issues with the mail server.

    Best regards! 😊

Viewing 1 replies (of 1 total)

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