Issue using Elementor Page Builder

  • Resolved Dani

    (@ardaniela)


    4 years, 6 months ago

    I used W3TC on my site (gabicanedo.com), which is built with Elementor and Jetplugins, and the first error was with elementor mask (all masked images were missing it). I modified my images by editing them so as not to have to apply masks to them and continue with the W3TC plugin, but today I added a section and it did not use the configuration that I chose (the site was done before installing this plugin and everything continued working, except the section that I added new)

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 6 months ago

    Hello @ardaniela

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    Can you please share which section you added and where should be the location of the mentioned section?
    Have you purged the W3TC cache after the section was added?
    Do you have any other caching solution or server-side caching?
    Let me know the details so I can assist you more with this.
    Thanks!

    Thread Starter Dani

    (@ardaniela)

    4 years, 6 months ago

    Thanks for answering.
    I didn’t use any other cache plugin, and after editing the section I cleared the page cache and it kept looking bad

    • This reply was modified 4 years, 6 months ago by Dani.
    Thread Starter Dani

    (@ardaniela)

    4 years, 6 months ago

    How the section I created should look like👇
    http://prnt.sc/1ux7x1k

    how the section looks 👇
    http://prnt.sc/1ux83nl

    what an already created section should look like, with a defined color and a set image size 👇
    http://prnt.sc/1ux8b70

    how the section looks 👇
    http://prnt.sc/1ux8k65

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 5 months ago

    Hello @ardaniela

    Thank you for the information.
    I’ve checked your website and as I can see you are not using W3 Total Cache so I am able to check which options may be causing this.
    Can you please re-install W3 Total Cache so I can assist you with the problem you are experiencing?
    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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