Issue response feedback

  • chrispoehlmann

    (@chrispoehlmann)


    1 week, 4 days ago

    prompt replies and thoughtful suggestions and offers for info.
    My issue with a dispute and bank intervention to refund a client payment to me was not solved by what Woo was set up to do or offer. It seems that Woo could get it arranged to intervene and make the resolution process easier and more successful for it’s clients since that’s who paying the bills.
    The problem originated from the USPS dropping my version of its shipping app and not sufficiently alerting me. Something Woo could take on as a service.

Viewing 1 replies (of 1 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    1 week, 3 days ago

    Hi there!

    Thank you for recognizing the prompt replies and thoughtful guidance. WooPayments can help merchants submit evidence when challenging a dispute, but the cardholder’s bank makes the final decision, and Woo cannot control changes made by third-party shipping services.

    Your suggestion for clearer coordination across these services is valuable, and you can share it through our feature requests page or contact WooCommerce support if you would like us to review the available options with you. We’d love to hear what would make this a 5-star experience for you!

Viewing 1 replies (of 1 total)

You must be logged in to reply to this review.