issue 403 with Recatpcha

  • Resolved alpha2

    (@neoseeyou)


    5 years, 8 months ago

    Hello

    We use the pro version of the plugin with invisible captcha.

    Sometime we have a popup appearing on login page telling us “error 403”.

    It’s due to the plugin.

    Any help would be apreciate.

    Regards

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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    5 years, 8 months ago

    Hi,

    Unfortunately, we cannot reproduce this problem on our local environment. Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password), in order to detect the reason and find the solution.

    During making tests we’ll probably deactivate some of your plugins or switch the theme. That’s why before giving the access, we recommend you to make a full backup of your site.

    Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

Viewing 1 replies (of 1 total)

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