IP whitelist does not work

  • Resolved Javier

    (@vaporlibre)


    6 years, 2 months ago

    I have added several IPs to the white list, but when they fail to log in, it blocks them equally.
    It doesn’t work well or maybe I didn’t do it correctly?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • WFGerroald

    (@wfgerald)

    6 years, 2 months ago

    Hey @vaporlibre,

    Can you please share a screenshot of the expanded Details for the blocks and your whitelist settings?

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter Javier

    (@vaporlibre)

    6 years, 2 months ago

    https://subefotos.com/ver/?4690a5780077511d096c24a6c9ccf980o.png

    Thanks you

    WFGerroald

    (@wfgerald)

    6 years, 2 months ago

    Hey @vaporlibre,

    Thanks for sharing this. Unfortunately, I’m not seeing the screenshot of the expanded Details showing the IPs are getting blocked. We’ll need to see this to determine why they’re getting blocked. Can you please try sending it again? My apologies if I’m missing something.

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter Javier

    (@vaporlibre)

    6 years, 2 months ago

    The screenshot that I sent you
    (https://subefotos.com/ver/?4690a5780077511d096c24a6c9ccf980o.png), shows the IPs that I want not to be blocked, when they fail in the password, he also blocks them, I do not have that photo, because I unlock them right away, since they are administrators and they need to be continuously working.
    If you need any more information, let me know. Thank you

    Plugin Support wfscott

    (@wfscott)

    6 years, 1 month ago

    @vaporlibre

    Can you send diagnostics over to wftest@wordfence.com via the Wordfence > Tools > Diagnostics > Send Report by Email button — please put your username here into that second field as well.

    Respond here when those are sent and I’ll take a look for you.

    In the meantime, do you have any other login-related plugins or security plugins installed?

    Thread Starter Javier

    (@vaporlibre)

    6 years, 1 month ago

    Thanks again for your reply, but unfortunately I don’t use that plugin anymore.

    Plugin Support wfscott

    (@wfscott)

    6 years, 1 month ago

    Thanks for the update, @vaporlibre

    I will close this thread now, but if you decide to give Wordfence another go in the future, please don’t hesitate to reach out if you have any questions.

    Thanks,
    Scott

Viewing 7 replies - 1 through 7 (of 7 total)

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