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Invalid Download ID

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author A5hleyRich

    @a5hleyrich

    Hi Andrew,

    Can you please confirm that the downloads are published and the IDs are indeed correct. Failing that, could I take a look at the admin screen?

    Ashley

    Thank you for such a quick response Ashley!

    Yes, they are published and the IDs are accurate.

    Here is temporary login info for you to take a look –

    un: gonzobowler
    pass: push1234

    Plugin Author A5hleyRich

    @a5hleyrich

    Hi,

    Just looking into this now. You may want to remove the login details from the post above.

    Ashley

    Plugin Author A5hleyRich

    @a5hleyrich

    Ok I’ve found the issue. Some of the download shortcodes have span tags within them when viewed in text mode in the Visual Editor.

    [ddownload id="<span style="color: #555555;">3294</span>"]

    Removing the span tags fixes the issue. I’m guessing the layout builder must be adding them.

    Ashley

    How do I remove the “span tags”? When I look at it in text mode I still only see the [ddownload id=”3291″]

    Plugin Author A5hleyRich

    @a5hleyrich

    I just fixed 3291, try another. 🙂

    Thank you. This is what I am confused about though. I don’t know HOW to remove them. I apologize for my ignorance as I know nothing about coding. As I said in my last message, when I switch the “Text Block” to “Text” mode it shows me the same as in “Visual” mode. I see no additional coding in “Test” mode as oppose to “Visual” mode.

    Thank you for you continuing help on this! This is an important project for me, so I appreciate you responses 🙂

    Plugin Author A5hleyRich

    @a5hleyrich

    I presume you have disable the above login. If I can get back into the admin area I will screen shot what needs changing.

    Ashley

    I have set it back to the password I gave in the previous message!

    push1234

    Plugin Author A5hleyRich

    @a5hleyrich

    Take a look at the screenshot.

    Ashley

Viewing 10 replies - 1 through 10 (of 10 total)
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