Internet Explorer & registration form compatibility

Resolved chilit
(@chilit)

6 years, 3 months ago

Internet explorer users cannot see the ‘dropdown’ and ‘multi select’ fields in the registration form – what can be done about this?

Many thanks in advance!

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter chilit
(@chilit)

6 years, 3 months ago

Hi @nsinelnikov, you seem to be a wizard on UM – do you by any chance have any ideas on how I could address this issue? Very grateful for your support.
Cheers, Annica

Plugin Author Mykyta Synelnikov
(@nsinelnikov)

6 years, 3 months ago

Hi @chilit

I have visited to your registration page and saw these JS errors from 3rd party plugin and your theme.

This stops the execution of the JS script. If you will fix these errors then select2 element will be visible.

Regards

Thread Starter chilit
(@chilit)

6 years, 3 months ago

Ok fantastic, many thanks for your quick response. I am unfortunately a big rookie on these things and have no idea how to fix the errors – do you have any advice on where I could read more about this type of issue and how to fix it? THANK YOU. Cheers, Annica

Plugin Contributor Champ Camba
(@champsupertramp)

6 years, 1 month ago

Hi @chilit

Sorry for the late response.

Could you please check if you’re still encountering issues with the latest version?

Feel free to re-open this thread if there’s any question that may come up.

Regards,
Thread Starter chilit
(@chilit)

6 years, 1 month ago
Hi @champsupertramp!

Thanks a lot for reaching out. The above issue finally got resolved, but I have actually just encountered another one. I will try to describe it in case you would be able to help, which would be fantastic!

I have created a registration form on this page: https://effektfullt.se/register-pro-org/

In accordance with the UM instructions (https://docs.ultimatemember.com/article/87-adding-a-registration-form) I have included one field for username (with the validation criteria that it must be unique) and one field for password.

I have also included a field for email, without any validation criteria i.e. it must not be unique.

The registration form works fine when I register with a new email address that has not been registered before. The problem arises when I try to register using an email address that I have used before. When I click “Register”, the page just reloads and no registration comes through. Why does it not allow me to use an email that I have used before, in spite of that I have set it to that the email does not need to be unique?

I want for it to be possible to register an email address that has been used before, because this registration form is for a premium membership and some of those that apply for the premium membership have already registered before as basic members. So I want for them to be able to reuse their email address for both memberships.

Many thanks in advance for any assistance that you can provide!

Best,
Annica
- This reply was modified 6 years, 1 month ago by chilit.
- This reply was modified 6 years, 1 month ago by chilit.