Internet Explorer

  • pbo999

    (@pbo999)


    5 years, 6 months ago

    This is a strange one, or perhaps not?

    I can load my wedsite on a variety of Browsers, and on Laptop, iPAD, and Android, but not with Internet Explorer.

    Can’t think that this is specifically a WORDPRESS issue … could it be something in the THEME I’m using?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 6 months ago

    It’s entirely possible that it’s the theme. That’s pretty easy to test; just switch to a different theme for a few minutes.

    Of course, IE is no longer supported. Your site works fine on Edge.

    Thread Starter pbo999

    (@pbo999)

    5 years, 6 months ago

    Thanks Steven … I agree it’s most likely the Theme, just wouldn’t understand why. As you say, IE is no longer supported so the %age of us uing it must be diminishing through time, but I do get the odd viewer complaining that they can’t access the site.

    Moderator Yui

    (@fierevere)

    永子

    5 years, 6 months ago

    “Cant access” means “cant connect” ?

    MSIE is known to use system SSL libraries, in case complainers are using old IE and old version of Windows (i.e. 7) – they can have problems connecting to your site, because your site does not accept connections using older SSL and TLS protocols.

    Your site needs: TLS 1.2 or 1.3, ECDHE support, SHA-2 certificate signatures (so called “modern” suite)

    You can ask your hosting support to enable compatability options for old systems. If you are using VPS/Dedicated server, see https://ssl-config.mozilla.org/

    Thread Starter pbo999

    (@pbo999)

    5 years, 6 months ago

    Hi Yui

    Thanks for responding.

    Personally, I have two * Windows 10 laptops, and can’t connect to the website using IE, so the problem is perhaps not exclusively linked to older versions of Windows?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 6 months ago

    Did you try changing the theme as a test?

Viewing 5 replies - 1 through 5 (of 5 total)

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