International Shipping Tracking Number

  • Resolved alacritous

    (@alacritous)


    7 years ago

    Hi,

    I’m using Woocommerce Services to purchase postage for international shipments from the USPS and noticing that it doesn’t seem to be storing the shipment tracking number. As a result, the customer order complete email doesn’t include tracking information. I’m wondering if anyone else has had this issue with Woocommerce Services for international shipments?

    The label purchase event is recognized in the shipping label box, but the tracking number just says N/A.

    My Woocommerce Services is version 1.19.0, and my woocommerce is version 5.1.1.

Viewing 5 replies - 1 through 5 (of 5 total)
  • EtienneP a11n

    (@etiennep)

    7 years ago

    Hi @alacritous,

    Usually, we see the N/A for the tracking number when a USPS service is selected that doesn’t include tracking.

    For your international shipments, which USPS service are you selecting under Rates when creating the label?

    Thread Starter alacritous

    (@alacritous)

    7 years ago

    Hi @etiennep ,

    I shipped this product via first class mail international. There was a tracking number on the printed label, which I’ve used to track it until it got out of the country. Interestingly, the tracking page on USPS.com says
    Product Information:
    Postal Product:
    Features:
    International Letter
    Which makes me wonder if this package has been registered as a letter due to its small weight and low size (10″ X 13 ” X .5″ and 2.8 ozs).

    I paid 4.16 for postage, not sure if that indicates which class it was.

    Thanks for your response,

    EtienneP a11n

    (@etiennep)

    6 years, 12 months ago

    Hi @alacritous,

    Sorry for the late reply!

    Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter alacritous

    (@alacritous)

    6 years, 12 months ago

    THanks, @etiennep I’ve opened the ticket.

    EtienneP a11n

    (@etiennep)

    6 years, 11 months ago

    Hi @alacritous

    Thanks for doing that!

    I’m going to mark this as resolved now, but if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

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