Internal Server Error When Submitting Quote

  • Resolved stevevgl

    (@stevevgl)


    8 years, 5 months ago

    When we go to submit the request for quote, it fails to submit and says “Interal Server Error.”

    When we turn off all the unrelated plugins, it still doesn’t work, so it’s not a conflict with other plugins we are using (obviously, we leave WooCommerce on).

    When we turn off the Request Quote plugin, thereby making the button revert to being normal shopping cart, the order goes through. So it’s something about your plugin that seems to not be playing nice.

    Otherwise, everything else is great and we’d love to use it, but this would be a deal breaker. Please help! Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author pinal.shah

    (@pinalshah)

    8 years, 5 months ago

    Hi @stevevgl,

    Thank you for checking out the plugin.

    I tried accessing the site you have mentioned above. However, I did not see the Payment Method ‘Ask for Quote’ on the Checkout page which is displayed by the plugin when the Cart contains products that require a Quote. Hence I presume the plugin is not active on the site.

    Can you please activate the plugin on the site and let me know so I can check the issue?

    Thanks,
    Pinal

    P.S. Please note I’ve placed a test request for a Quote on the site (#2483)

    dsberd

    (@dsberd)

    8 years, 5 months ago

    Hi Pinal

    I have the exact same problem as @stevevgl

    Have a look at the test site: http://tz2.bluerock.marketing

    I’d greatly appreciate any advice to fix this ASAP, as it’s exactly what we’re after!

    Thanks.

    Plugin Author pinal.shah

    (@pinalshah)

    8 years, 5 months ago

    Hi @dsberd,

    I have checked your site and am able to replicate the issue. I can see that the WooCommerce update_order_review ajax call is failing resulting in the Internal Server Error.

    However, there are no errors being displayed currently to help me narrow down the cause of the issue.

    There is also another error being logged when the Checkout page loads, however I’m unsure if it is related to the above issue or no.

    Can you please confirm if you have tried to test the plugin using only the minimal plugins required (i.e. WooCommerce and the Quotes plugin) along with a WordPress theme like Twenty Seventeen?

    If the issue persists in the above scenario, can you please drop me an email on pinalj1612 at gmail dot com with WordPress admin access and FTP access to the site so I can look into the issue and help fix it.

    Thanks,
    Pinal

    dsberd

    (@dsberd)

    8 years, 5 months ago

    Hi Pinal

    Thanks for looking into this – I have emailed you the required details.

    Many thanks,
    Dominic

    Plugin Author pinal.shah

    (@pinalshah)

    8 years, 5 months ago

    Hi Dominic,

    Thank you for sending across the access details. I’ve applied the fix on the site and as mentioned earlier, the fix will be included in the next update to the plugin.

    Thanks,
    Pinal

Viewing 5 replies - 1 through 5 (of 5 total)

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