Internal server error

  • Resolved sebokmark

    (@sebokmark)


    4 years, 2 months ago

    Hi,

    I would like to ask help because my clients sometimes got internal server error after checkout. I do not know why i always make order for test it but i not get same error.

    I enabled debug in config file but the debug file not generating so i not see any problem with the website.

    Thank you for your helps in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Margaret S. woo-hc

    (@margaretwporg)

    4 years, 2 months ago

    Hi @sebokmark

    Could you please share your website link so we can check if we get the same error?

    If possible, please share a copy of your site’s System Status so we can take a closer look. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter sebokmark

    (@sebokmark)

    4 years, 2 months ago

    Hi @margaretwporg ,

    Domain name is: restaurant.bagoly-fogado.hu

    
### WordPress Environment ###

WordPress address (URL): https://restaurant.bagoly-fogado.hu
Site address (URL): https://restaurant.bagoly-fogado.hu
WC Version: 6.1.1
REST API Version: ✔ 6.1.1
WC Blocks Version: ✔ 6.5.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.0.3
Log Directory Writable: ✔
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: hu_HU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.3-1+0~20190307202445.32+jessie~1.gbp32ebb2
PHP Post Max Size: 200 MB
PHP Time Limit: 180
PHP Max Input Vars: 5000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: 5.6.32
Max Upload Size: 200 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Generated at: 2022-01-31 12:48:53 +01:00
    • This reply was modified 4 years, 2 months ago by sebokmark.
    MayKato

    (@maykato)

    4 years, 2 months ago

    Hi @sebokmark

    Looking at your system status, your PHP version doesn’t meet the server requirements. I’d suggest upgrading to 7.4 or higher: https://woocommerce.com/document/server-requirements/

    my clients sometimes got internal server error after checkout. I do not know why i always make order for test it but i not get same error.

    Since the issue doesn’t always appear, I’d recommend creating a staging site first and then run a conflict test on that environment to check if the issue coming from a theme/plugin conflict: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Your hosting company may offer staging functionality. If they don’t, you can create a staging site using a plugin called WP Staging: https://wordpress.org/plugins/wp-staging/

    Margaret S. woo-hc

    (@margaretwporg)

    4 years, 2 months ago

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)

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