Internal Server Error

  • rmspta

    (@rmspta)


    3 years ago

    I have been getting this message for a year now. I was hoping plugin updates would resolve this but same error is still coming up when I click on Create New Database Backup. I have checked and it is still creating the new backup files in uploads\db-backup, but not showing them in the list in the plugin page – ‘Database Backups’. The last one showing is 23rd March 2020.

    Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

    And this is the error I am getting in my Server log:

    2021-04-19 21:26:49	Error	86.130.241.109	500	GET /wp-admin/tools.php?page=wp-database-backup&action=createdbbackup&_wpnonce=efb9b8c4b7 HTTP/1.0	https://www.rmspta.co.uk/wp-admin/tools.php?page=wp-database-backup	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36	1.67 K	Apache access

2021-04-19 21:26:53	Warning	86.130.241.109		(104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server, referer: https://www.rmspta.co.uk/wp-admin/tools.php?page=wp-database-backup				Apache error

2021-04-19 21:26:53	Error	86.130.241.109		End of script output before headers: tools.php, referer: https://www.rmspta.co.uk/wp-admin/tools.php?page=wp-database-backup				Apache error
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter rmspta

    (@rmspta)

    3 years ago

    Sorry, Any help would be greatly appreciated. A great plugin that I would love to be working again.

    Thanks,
    Peter Connolly

    Thread Starter rmspta

    (@rmspta)

    3 years ago

    Also just noticed that the last 2 in March 2020 which finished correctly are compressed, while all the others that have failed since (but backups still created) say they are SQL files as file types.

    Many thanks

    Prashant Walke

    (@walkeprashant)

    2 years, 9 months ago

    if the site is very large, it takes time to create the database backup. And if the server execution time is set to low value, you get go to blank page.
    There may be chance your server max execution time is 30 second. Please check debug log file.
    You will need to ask your hosting services to increase the execution time and the plugin will work fine for large data.
    You can also try to increase execution time. Please make below changes – Add below line

    php.ini

    max_execution_time = 180 ;

Viewing 3 replies - 1 through 3 (of 3 total)
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