Internal Server Error 500 – login.php

  • Resolved wci

    (@wci)


    11 years, 3 months ago

    Hi WP Support Team,

    I am not sure what I have done wrong, but actually I cannot login any more by using either login.php or admin.php.

    I am running a multisite installation (RAM 261,3/2048M • SQL 155 • PHPv 5.4.39) which has worked so far. I am able to login within theme login url (/?ptype=login&page1=sign_in) but when I try to login over the original wordpress files to my site (short link – http://y.wci-box.com/500-server-error) then I get the error and not beeing able to login. Find here the failure message

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/2.2.29 (Unix) mod_ssl/2.2.29 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at Port 80

    I am looking forward to your reply.

    Regards,
    Alex

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    11 years, 3 months ago

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Fourteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter wci

    (@wci)

    11 years, 3 months ago

    Hi James,

    thanks for your helping hands.

    Well it seems that the server has an issue, because if I try to log in to other WP sites I have the same problem.

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Apr 10 08:57:21 2015] [error] client denied by server configuration: [Server/root]./public_html/wci.ms/wci/wp-login.php

    Any ideas on that?

    Regards,
    Alex

    Moderator James Huff

    (@macmanx)

    11 years, 3 months ago

    Was there no improvement after manually resetting plugins and manually switching the theme?

    Thread Starter wci

    (@wci)

    11 years, 3 months ago

    Hi James,

    I found out what the issue was. It was a failure setting within the .httaccess file.

    Now I corrected this and it works again.

    THANKS

    Alex

    Moderator James Huff

    (@macmanx)

    11 years, 3 months ago

    You’re welcome!

Viewing 5 replies - 1 through 5 (of 5 total)

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