Internal Server Error

  • Resolved JohnBoah

    (@johnboah)


    11 years, 5 months ago

    So about this time last year I created a website for my Nans caravan renting business. The website was going well up until about 2 weeks ago, where it got this message out of no where.

    "Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Apache Server at devon-cliffs-caravan-holidays.co.uk Port 80"

    Now no one has actually touched the website, so it somehow broke itself (which I find incredibly annoying!). So far I have done all I know to do by disabling all products and none default themes (by renaming the plugins folder and theme folder). Yet the problem is still there.

    Any advice?

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Tim Nash

    (@tnash)

    Spam hunter

    11 years, 5 months ago

    Where are you getting this error, on the front or the back of the site?
    What version of WordPress is it running?

    You mention you have disabled all products, do you mean plugins? or are you running some sort of e-commerce solution.

    Do you have access to server logs, either from your hosts control panel, or sometimes in a folder called logs? If so can you access the error log which hopefully will have some additional information to diagnose the issue. If you don’t have access your host should be able to provide them.

    Thread Starter JohnBoah

    (@johnboah)

    11 years, 5 months ago

    Both front and back end (I assume you mean wp-login) give the same error.

    Not sure what version it is running, probably the latest as it should auto update? How can I check without logging in?

    I meant plugins, typed this up at like 7am!

    I enabled error logs a week ago but none have come up, none for the website in question at least.

    Tim Nash

    (@tnash)

    Spam hunter

    11 years, 5 months ago

    Ok so when you say you have disabled the plugins, you renamed the plugin folder in wp-content?

    Couple of things to try, in your ftp/sftp client, rename your .htaccess if you have one (you may need to set your client to show hidden files) has the site returned?

    If so it may well still behave broken, but should let you get to the admin area, if you can then go to settings, permalinks and resave.

    Have you contacted your host, did they suggest anything

    Thread Starter JohnBoah

    (@johnboah)

    11 years, 5 months ago

    Renaming the htaccess works, but the site is just blank. At least I can now login.

    What exactly do you want me to do with the permalinks? I changed them to default and saved but it did not bring the site back.

    Thread Starter JohnBoah

    (@johnboah)

    11 years, 5 months ago

    I restored the plugins and themes and the site is now working again, thanks!

    What should I do about the htaccess?

    Tim Nash

    (@tnash)

    Spam hunter

    11 years, 5 months ago

    When you saved the permalinks it will have generated a new .htaccess file, or given you some code to create a new one.

    If it created a new one, then you are good to go, otherwise you will need to copy the code it gave you into .htaccess and save

Viewing 6 replies - 1 through 6 (of 6 total)

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