i would said is nightmare dealing with your technical support.
I said sitemap is not generate, that you guy BS said sub sitemap is working but I live in planet earth and today is 18/3/2026 not 4/3/2026
when I said my rank math does not work on instant index, than your technical support bullshit around.
you guy just is automation, don’t bush around with bull shit
this is what your tech reply:
Hello,
Thank you for reaching out.
Please re-check your sitemap, the date is already updated with the sub-sitemaps.
Instant Indexing helps notify Google about your pages quickly, but Google still decides when and if they appear in Search Console.
Also, it is completely normal that newly published posts or updated sitemaps may take some time before they appear in Google Search Console. This delay depends on Google’s crawling and processing, which is outside of our control.
If you’d like to speed things up, you can manually submit your sitemap in Google Search Console using this guide:
First of all we would please ask that you remain repectful of everyone, both here and in our internal ticketing system.
Second, we would like to address both of the concerns you have brought up to us:
Sitemap The sitemap date was showing an older date because of the caching happening on your website. We gave you instructions to clear the cache which immediatly showed the most up to date version of the sitemap. We also have a tutorial that can help make sure the caching is not affecting the sitemap: https://rankmath.com/kb/exclude-sitemaps-from-caching/
Instant Indexing The screenshot you shared with our team regarding this feature shows the status code 200 which means the submissions were succesful, however, those are for the IndexNow API which is used by Bing and not Google.
We do have an add-on plugin that can be used to submit to the Google Indexing API but unless you have a very specific type of website (job board or broadcast event) you shouldn’t use that because the submissions will likely be ignored according to Google’s documentation: https://developers.google.com/search/apis/indexing-api/v3/quickstart
Hope this helps provide additional information on the situation.
Thank you.
This reply was modified 1 month, 3 weeks ago by Miguel.
as you said it only work for bing and yadex, pls tell me what happen three week ago, why it clearly have history report show (i do attach my photo in email) but i think none of your techincal saw it or read (no worry is not first time)
see last 4 is me MANUALLY click to submit, everything stop 3 week ago. dont blame me on no respect.
We appreciate you following up and want to address your points directly.
The screenshots you provided show activity from the IndexNow API — this is a separate tool from Google Instant Indexing. They reflect two different processes, which is why those results appear active.
On the sitemap issue: our team reviewed it, guided you through clearing the cache to resolve it, and confirmed it was working correctly afterward with screenshots.
Regarding sharing email conversations — we’d kindly ask that any private correspondence stays out of the public forum, as this wouldn’t be appropriate for either side.
We’re committed to resolving this and appreciate your patience.
so did you reply or response to why it stop three week ago ? what happen ? or you means now working and previously not working ?
by the way you still not response first email you reply said IT WORKING without even bother to check?
second email send telling you guy me live in planet earth where date 17/3/2026 not 4/3/2026 than you guy response telling me sub sitemap is working which is False.
please show me which EMAIL you guy ask me to clear my cache ? i dont think i received any those email, all email is just telling me EVERYTHING work.
Since we have not heard back from you, we are going to close this thread for now. If you still need any assistance, please feel free to reopen this thread or create a new one, and we will be happy to help.
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