Support » Installing WordPress » Installing plugin failed

  • I got this message when trying to install plugins and WP update.

    “Error: There was an error connecting to the server, Please verify the settings are correct.”

    I got by default the hosting name, username, password, but when I clicked “Proceed” I got the above message.

    What should I do?

    There are two options of connection types: ftp and ftps (SSL). How do I know that I should choose any one of the two options?

    Please help me. Thank you.

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  • esmi


    Forum Moderator

    Contact your hosting provider. They should be able to tell what what connection types they support and any extra details that you might need.

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