Plugin Contributor
redsand
(@redsand)
At the top of the support forum there is a sticky post that we ask users to read first because it guides you to excellent troubleshooting options we have already put together for our plugin users.
Please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.)
If the information provided doesn’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.
– Scott
Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.
