Installation incomplete

  • ghayward805

    (@ghayward805)


    1 day, 2 hours ago

    I am unable to get past the installation incomplete message as it won’t allow me attain a free license?

    I was using the plugin, but after an update it stopped working so I tried deactivating with and without deleting the data and those both failed, I deleted the plug-in manually and re-installed and that failed, and have tried other suggestions I found online and nothing has corrected the issue.

    Help!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    8 hours, 52 minutes ago

    Hi @ghayward805, I’m sorry to hear that and appreciate you getting in touch.

    I suspect a JavaScript conflict might be affecting something from loading correctly. That can cause an issue with completing installation or confirming the license key. An error may display in your browser console for our pages if so.

    You can troubleshoot this by disabling all plugins before reinstalling Wordfence and reverting temporarily to a default theme to see if you’re able to complete installation. If you can, reenabling everything again one-by-one afterwards can help identify the cause.

    If that doesn’t work, it could be worth generating a new key as they can expire after 24h. There’s a full written and video guide here just in case any steps you were taking differ from our recommendations: https://www.wordfence.com/help/api-key/#installing-your-free-license-key

    Note that your email address is used for delivery purposes of a free license only and there’s no limit on how many a single email address can request.

    Many thanks,
    Peter.

Viewing 1 replies (of 1 total)

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