Support » Plugin: osTicket Connector » install

  • Resolved jimmyhahn

    (@jimmyhahn)


    i rely dont understand this plugins i have try a log now. The only help for setup is som sceen shout and it is rely crap.

    i am trying to setup this pluckin and first error is: Email: invalid attribute name. Valid characters: a-z, A-Z, 0-9, [, ], \, -, _ and space.

    This is in email feild ?

    Is there an good guide?
    http://your.domain/api/tickets.json Is this on the page where osticket is? i do not have tickets.json in api folder?

    I hope to here from you

    Cheers
    Jimmy

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author SCAND

    (@scandltd)

    Hi Jimmy.

    We mentioned in description section that our plugin will only work with contact forms that send email. So, you must have some contact form at first. And the contact form must contain “Help Topic”, “Email”, “Full Name”, “Subject” and “Message” fields at least.

    > This is in email feild ?
    No, it’s name of field on the contact form.
    Here is a notice: Please provide the names of the form fields that will be used on the contact form.

    > http://your.domain/api/tickets.json Is this on the page where osticket is?
    Yes. If your osTicket available via https://support.company.com/ then properly value for URL field is https://support.company.com/api/tickets.json

    /api/tickets.json is a route. It’s not a real file.

    Thanks.

    Best regards,
    SCAND Team

Viewing 1 replies (of 1 total)
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