Hey Masha,
Could you send me a link to the page on your site where you’re using the [instagram-feed] shortcode so that I can take a look?
John
Thread Starter
mahsa7
(@mahsa7)
Hi John,
Sure, it’s http://www.mahsatousi.com, in the widget in the right hand column and now my Pinterest feed has also disappeared!
Mahsa
Hey Masha,
I’m receiving the following error on your site:
Error from Instagram: The access_token provided is invalid.
Did you change the password on the Instagram account recently? Could you try clicking the blue Instagram login button on the plugin’s Settings page again and using the Access Token that it gives you? You may need to log out and log back into Instagram.
John
Thread Starter
mahsa7
(@mahsa7)
That worked! THANK YOU!!!
No problem Masha, happy to help!
If you like the plugin and support your received would you consider leaving a super-quick review? It really helps to support the plugin!
If you have any other issues then just let me know,
John
Hi Smashballoon,
Can you help me?
I’m with a similar problem.
My instagram feed is only loading and don’t show the photos.
I didn’t change the password recently.
My site: http://merkabaturismo.com.br/
My Instagram is public: http://instagram.com/merkabaturismo
Thanks,
Cristhian
Hey Cristhian, I replied to your other thread here.\
John
Please help me. My instagram feed wont show i tried everything.
Its just black. looks like its working but cant see photos.
coopersnyc.com/news
Hey shavok,
Line 752 of your theme’s stylesheet has the following CSS which is causing the problem:
.main_container img {
opacity: 0;
display: none;
}
You can override this by adding the following to the plugin’s Custom CSS section, which is on the plugin’s Customize page:
#sb_instagram img { opacity: 1; }
Let me know whether that solves the problem for you.
John
That solved the problem. THank you.
No problem shavok, happy to help!
No obligation, but if you like the plugin and support you received would you consider leaving a super-quick review? It really helps to support the ongoing development of this free plugin.
Just let me know if you have any other questions in future 🙂
John
Hi there. Ik have the same problem. Thw widget worked, however it’s now only loading. I have tried to get the tokens again, my profile is public. Can you please help?
http://www.fietsenvoorbali.nl
Hey piramide2015,
It looks like the plugin’s JavaScript file isn’t being included in your page. On viewing your source code it looks as though the footer of your site isn’t being loaded, which could be because of an issue in your theme or because or a PHP error on your site. You should still be able to get the plugin to work by checking the ‘Are you using an Ajax powered theme?’ setting on the plugin’s Settings page, however I’d suggest figuring out what’s causing your footer file not to load as that will almost definitely cause other issues on your site in the future.
John
Hey Smashballoon,
I checked the footer, it is loading now and the Instagram plugin is working agin. Many thanks!
Awesome, glad to hear that. Happy to help!
