• Resolved antredesign

    (@antredesign)


    Hello
    My instagram feed doesn´t work since last update. I have tried to log out an on from my insta profile but nothing helps. This is the messege in browser:
    “Something is wrong. Respose took to long or there is a JS error. Press shift+cmd+J”
    /Anna

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi,

    We have had a look and noticed there are JS errors coming from the Jetpack plugin and other ones you have installed.

    Please, deactivate Jetpack and WooCommerce plugins one by one to check which one arises a conflict.

    We should also ask you to switch to a default WordPress theme. If after all these performed actions the issue still remains, then it is coming from Instagram Feed plugin.

    Please, let us know about it.
    Thank you!

    Thread Starter antredesign

    (@antredesign)

    Ok, thank you for support.
    What I find strange is that I´ve used the same plugins for a long time now, and it has worked fine. Just until the last update of the instagram-plugin. It will be way to big projekt to find another theme, and rebuild the whole webpage, just for this plugin to work. So I probobly will have to find another plugin that shows instagram feed.
    I´m also not sure if I can deactivate the other plugins without mess up the webpage, as woocommerce, will it bring me a major job to rebuild the shop then?
    Thank you!

    Hi,

    We have had a look once again and noticed that JS errors are most likely coming from the theme you are using.

    They are available on the homepage, while on the rest of the pages the plugin works smoothly, since there are no JS errors. Therefore, The issue is not from the Instagram Feed WD.

    For now no need to deactivate the JetPack and WooCommerce plugins, just switch to another theme.

    Thanks and have a nice day!

    Thanks for answers. Your support team send me letter with some individual bonuses to decide this situation.

    Big thanks.
    Egortsev Yakov.

Viewing 4 replies - 1 through 4 (of 4 total)

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