Support » Fixing WordPress » Input Field on Lost Password Form Issue

  • Hello

    1. I have some websites that all use a php script in the header to lock the website down for unregistered users, so the website is not available to the general public.
    2. I allow users to reset their password by following the http://www.mywebsite.com/wp-login.php?action=lostpassword link ot the lost your password page.
    3. When some users enter their email address, WordPress tells them it’s an invalid email address.
    4. As far as I can see (from their screenshots) they are entering their email address without any typos.
    5. Sometimes it’s and old browser and I can see the page does not load completely, but in these cases when I advise a different browser the user still gets this issue.
    6. Ive disabled anti-spam plugins like WP-Spamshield, but still have this issue.
    7. This happens across various websites
    8. When I enter the user’s email address on my side, it works without any problems.

    I’d like to think this is down to user error, as our userbase are generally older, less experienced users that are usually unfamiliar with the password reset process, but I’m getting this more often of late (and never had this issue for at least 2 years before).

    Any ideas what may be causing this?

    Any input will be appreciated.

    Thank you

    
    ### WordPress Environment ###
    
    Home URL: https://nissan.sapplive.co.za
    Site URL: https://nissan.sapplive.co.za
    WC Version: 3.1.0
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_ZA
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.20
    PHP Post Max Size: 10 MB
    PHP Time Limit: -1
    PHP Max Input Vars: 5000
    cURL Version: 7.29.0
    NSS/3.19.1 Basic ECC
    
    SUHOSIN Installed: –
    Max Upload Size: 10 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.1.0
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (53) ###
    
    Admin Menu Editor: by Janis Elsts – 1.8
    Advanced Custom Fields PRO: by Elliot Condon – 5.5.14
    Arconix FAQ: by John Gardner – 1.6.1
    Contact Form 7: by Takayuki Miyoshi – 4.8
    CSV User Import: by Andy Dunn – 1.0.3
    Custom Login: by Austin Passy – 3.2.5
    Dashboard Commander: by Josh Hartman – 1.0.3
    Hide This: by Andrés Villarreal – 1.1.3
    Homepage Control: by WooThemes – 2.0.2
    Import users from CSV with meta: by codection – 1.10.6.5
    Links With Icons Widget: by Ethan Piliavin – 1.2
    Loushou: ACF for WooCommerce: by Loushou – 1.1.0
    MailPoet WooCommerce Add-on: by Sébastien Dumont – 3.0.2
    Nav Menu Roles: by Kathy Darling – 1.8.6
    Peter's Login Redirect: by Peter Keung – 2.9.1
    Popup with fancybox: by Gopi Ramasamy – 2.5
    Print-O-Matic: by twinpictures – 1.7.9
    Profile Builder: by Cozmoslabs
    Madalin Ungureanu
    Antohe Cristian
    Barina Gabriel
    Mihai Iova – 2.6.5
    
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    RPS Include Content: by Red Pixel Studios – 1.1.8
    Search By SKU - for Woocommerce: by Matthew Lawson – 0.6.1
    Simple Custom CSS: by John Regan
    Danny Van Kooten – 3.3
    
    Responsive WordPress Slider - Soliloquy Lite: by Soliloquy Team – 2.5.1.3
    Storefront Homepage Extra Sections: by WPDevHQ – 1.0.2
    Storefront Product Pagination: by WooThemes – 1.2.1
    Users Synchronization: by Some Guy – 20170502
    SyncFields: by PJFC – 1.6
    Preloader: by Alobaidi – 1.0.9
    User Role Editor: by Vladimir Garagulya – 4.35
    Visual Form Builder: by Matthew Muro – 2.9.2
    White Label CMS: by www.videousermanuals.com – 1.6.1
    WooCommerce Colors: by WooThemes – 1.0.6
    WooCommerce Print Invoice & Delivery Note: by Triggvy Gunderson – 4.1.5
    WooCommerce PayFast Gateway: by WooCommerce – 1.4.4
    Booster for WooCommerce: by Algoritmika Ltd – 2.8.2
    WooCommerce My Account Widget: by Bart Pluijms – 0.6.0
    WooCommerce New Product Badge: by jameskoster – 0.3.0
    WooCommerce Role Based Methods: by WPBackOffice – 2.0.9
    WooCommerce Role Based Price: by Varun Sridharan – 3.0.9
    WooCommerce: by Automattic – 3.1.0
    Wordfence Security: by Wordfence – 6.3.12
    WP All Export Pro: by Soflyy – 1.4.6
    WP All Import Pro: by Soflyy – 4.4.8
    WP Better Emails: by Nicolas Lemoine – 0.3
    WP Mail Logging: by Christian Zöller – 1.8.1
    WP Security Audit Log: by WP White Security – 2.6.4
    WP-SpamShield: by Scott Allen – 1.9.14
    WP All Import - ACF Add-On: by Soflyy – 3.1.4
    WP All Import - Link Cloaking Add-on: by Soflyy – 1.1.0
    WP All Import - User Import Add-On: by Soflyy – 1.0.9
    WP All Import - WooCommerce Add-On Pro: by Soflyy – 2.3.6
    MailPoet Newsletters: by MailPoet – 2.7.10
    Zapper Payments for WooCommerce: by Zapper Development – 1.3.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: ZAR (R)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Basket: #7 - /basket/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    
    ### Theme ###
    
    Name: Storefront Child
    Version: 1.3.0
    Author URL: http://woothemes.com
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 2.2.4
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: storefront-child/woocommerce/single-product/meta.php
    
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