Information order n/a

  • Resolved venerenaturale

    (@venerenaturale)


    5 years, 2 months ago

    Hello,

    I am having an issue where after checkout, the order confirmation screen and emails both show the Billing information as ‘N/A’ rather than the name, address, city, etc.

    I don’t see who make the order, anything, only the number of order #7850… for example.

    The payments shows 0.00 and doesn’t work.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 2 months ago

    Hi there,

    Could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status. Additionally, can you send us a screenshot of the error? I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL here. It works with Chrome, Firefox, Safari, and Edge.

    Looking forward to hearing from you!

    Ross

    Thread Starter venerenaturale

    (@venerenaturale)

    5 years, 2 months ago

    Hi, thank you for reply.
    @rossviviano

    Here the system status:

    `
    ### WordPress Environment ###

    WordPress address (URL): https://www.venerecosmeticinaturali.com
    Site address (URL): https://www.venerecosmeticinaturali.com
    WC Version: 5.0.0
    REST API Version: ✔ 5.0.0
    WC Blocks Version: ✔ 4.0.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.9.0
    Log Directory Writable: ✔
    WP Version: 5.6.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    External object cache: ✔

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1g-fips

    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.0.0
    WC Database Prefix: ypa_
    Dimensione totale database: 39.31MB
    Dimensione dati database: 30.79MB
    Dimensione indice database: 8.52MB
    ypa_woocommerce_sessions: Dati: 2.02MB + indice: 0.05MB + motore InnoDB
    ypa_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    ypa_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_woocommerce_order_itemmeta: Dati: 0.08MB + indice: 0.09MB + motore InnoDB
    ypa_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    ypa_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_actionscheduler_actions: Dati: 2.52MB + indice: 1.22MB + motore InnoDB
    ypa_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_actionscheduler_logs: Dati: 1.52MB + indice: 1.83MB + motore InnoDB
    ypa_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_comments: Dati: 0.08MB + indice: 0.09MB + motore InnoDB
    ypa_fusion_forms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_fusion_form_entries: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_fusion_form_fields: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_fusion_form_submissions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_icl_content_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_icl_core_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_icl_flags: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_icl_languages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_icl_languages_translations: Dati: 0.20MB + indice: 0.17MB + motore InnoDB
    ypa_icl_locale_map: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_icl_message_status: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_icl_mo_files_domains: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
    ypa_icl_node: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_icl_reminders: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_icl_strings: Dati: 0.13MB + indice: 0.09MB + motore InnoDB
    ypa_icl_string_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_icl_string_packages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_icl_string_pages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_icl_string_positions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_icl_string_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_icl_string_translations: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
    ypa_icl_string_urls: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_icl_translate: Dati: 1.52MB + indice: 0.13MB + motore InnoDB
    ypa_icl_translate_job: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_icl_translations: Dati: 0.11MB + indice: 0.30MB + motore InnoDB
    ypa_icl_translation_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_icl_translation_downloads: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_icl_translation_status: Dati: 1.52MB + indice: 0.02MB + motore InnoDB
    ypa_layerslider: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_layerslider_revisions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_ngg_album: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_ngg_gallery: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_ngg_pictures: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_options: Dati: 11.41MB + indice: 0.39MB + motore InnoDB
    ypa_postmeta: Dati: 4.52MB + indice: 1.94MB + motore InnoDB
    ypa_posts: Dati: 1.52MB + indice: 0.25MB + motore InnoDB
    ypa_revslider_css: Dati: 0.14MB + indice: 0.00MB + motore InnoDB
    ypa_revslider_css_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_revslider_layer_animations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_revslider_layer_animations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_revslider_navigations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_revslider_navigations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_revslider_sliders: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_revslider_sliders_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_revslider_slides: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_revslider_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_revslider_static_slides: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_revslider_static_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_termmeta: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
    ypa_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_term_relationships: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_usermeta: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
    ypa_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    ypa_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    ypa_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    ypa_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
    ypa_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_wpgmza: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_wpgmza_circles: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_wpgmza_maps: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_wpgmza_polygon: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_wpgmza_polylines: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_wpgmza_rectangles: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ypa_yoast_indexable: Dati: 1.52MB + indice: 0.41MB + motore InnoDB
    ypa_yoast_indexable_hierarchy: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    ypa_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ypa_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ypa_yoast_seo_links: Dati: 0.11MB + indice: 0.03MB + motore InnoDB
    ypa_yoast_seo_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB

    ### Post Type Counts ###

    attachment: 735
    eic_grid: 4
    elementor_library: 2
    fusion_element: 2
    nav_menu_item: 23
    ngg_gallery: 1
    ngg_pictures: 4
    oembed_cache: 21
    page: 34
    post: 15
    product: 50
    product_variation: 20
    revision: 16
    seedprod: 1
    shop_coupon: 20
    shop_order: 42
    slide: 23
    tribe_events: 3
    tribe_organizer: 1
    tribe_venue: 3
    wpcf7_contact_form: 3

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (46) ###

    WPML Multilingual CMS: by OnTheGoSystems – 4.4.9
    Yoast SEO Multilingual: by OnTheGoSystems – 1.2.4
    LayerSlider WP: by Kreatura Media – 6.11.5
    Advanced Custom Fields Multilingual: by OnTheGoSystems – 1.8.1
    Advanced Custom Fields PRO: by Elliot Condon – 5.9.5
    Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.0.11.1
    Contact Form 7 Multilingual: by OnTheGoSystems – 1.0.2
    Contact Form 7: by Takayuki Miyoshi – 5.3.2
    Convert Plus: by Brainstorm Force – 3.5.17
    Easy Image Collage Premium: by Bootstrapped Ventures – 1.13.2
    Elementor Pro: by Elementor.com – 3.1.0
    Elementor: by Elementor.com – 3.1.1
    Facebook for WooCommerce: by Facebook – 2.3.0
    Avada Builder: by ThemeFusion – 3.2.1
    Avada Core: by ThemeFusion – 5.2.1
    Avada Custom Branding: by ThemeFusion – 1.2
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.1
    Social Feed Gallery: by QuadLayers – 3.2.0
    Jetpack by WordPress.com: by Automattic – 9.4
    Google Ads & Marketing di Kliken: by Kliken – 1.0.7
    HubSpot All-In-One Marketing – Forms, Popups, Live Chat: by HubSpot – 7.51.74
    PWA: by PWA Plugin Contributors – 0.6.0
    Slider Revolution: by ThemePunch – 6.3.9
    SG Optimizer: by SiteGround – 5.7.14
    The Events Calendar: by The Events Calendar – 5.3.2.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce Stripe Gateway: by WooCommerce – 4.8.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
    WooCommerce Multi Currency Premium: by VillaTheme – 2.1.10.2
    WooCommerce Multilingual: by OnTheGoSystems – 4.11.2
    WooCommerce Product Details Customiser: by jameskoster – 0.2.0
    WooCommerce Shipping & Tax: by Automattic – 1.25.7
    WooCommerce: by Automattic – 5.0.0
    Importatore WordPress: by wordpressdotorg – 0.7
    Yoast SEO: by Team Yoast – 15.8
    WordPress Starter: by SiteGround – 1.1.3
    Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.7.5
    WP Google Maps: by WP Google Maps – 8.1.10
    WP Social Chat: by QuadLayers – 4.8.0
    WPForms Lite: by WPForms – 1.6.5
    WPML Media: by OnTheGoSystems – 2.6.3
    WPML String Translation: by OnTheGoSystems – 3.1.7
    WPML Translation Management: by OnTheGoSystems – 2.10.5
    YITH Pre-Order for WooCommerce: by YITH – 1.3.0
    Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.8
    zahls.ch Credit Cards and TWINT for WooCommerce: by siebenberge gmbh – 1.1.0

    ### Inactive Plugins (1) ###

    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.8

    ### Dropin Plugins (1) ###

    object-cache.php: Memcached

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: CHF (CHF)
    Currency Position: left
    Thousand Separator: ‘
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ✔

    ### WC Pages ###

    Shop base: #8 – /shop/
    Carrello: #33 – /carrello/
    Pagamento: #34 – /checkout-2/
    Il mio account: #35 – /my-account-2/
    Termini e condizioni: ❌ La pagina non è impostata

    ### Theme ###

    Name: Avada Child
    Version: 1.0.0
    Author URL: https://theme-fusion.com
    Child Theme: ✔
    Parent Theme Name: Avada
    Parent Theme Version: 7.2.1
    Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php

    ### Action Scheduler ###

    Completato: 4.841
    Oldest: 2021-01-24 16:40:18 +0000
    Newest: 2021-02-22 12:16:37 +0000

    In attesa: 5
    Oldest: 2021-02-22 12:31:36 +0000
    Newest: 2021-02-25 15:55:01 +0000

    Here the screenshot: https://snipboard.io/8LJjoK.jpg

    Thank you for help me!

    Have a nice day
    Roberta

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 2 months ago

    Hi Roberta!

    Thanks for the info. Can you translate the order notes in that order for me? Additionally, can you tell me if this is happening for every order?

    Ross

    Thread Starter venerenaturale

    (@venerenaturale)

    5 years, 2 months ago

    @rossviviano

    good evening ross,

    and thank you for your time!

    I found the problem!! I had installed the Elementor plugin and created the site with it.

    Apparently it gave conflict with e-commerce.

    I’m putting this here in response so if anyone has the same problem they can see the solution.

    see you soon 🙂

    Roberta

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    5 years, 2 months ago

    Hi Roberta!

    Great sleuthing! And thanks so much for posting your findings here – doing so helps out the WooCommerce community.

    I’m going to mark this as resolved, but feel free to start a new thread if you have any more questions 🙂

    Best,

    Ross

Viewing 5 replies - 1 through 5 (of 5 total)

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