“info” not receiving mail.

  • adrianb86

    (@adrianb86)


    9 years, 5 months ago

    Hi,

    Im having a slight issue though.

    With the mail that goes to the website administrator, “info@siris.co.za”, the account is not receiving emails.

    The user who filled out the form gets the automatic responder mail which is sent from “info@siris.co.za”.

    Is it possible having the “To” and “From” email addresses the same in the “Mail” responder causing an issue?

    “info@siris.co.za”

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Anton_Th

    (@anton_th)

    9 years, 5 months ago

    I had exactly this issue. It was caused by two conflicting mailservers. The site was hosted on a different server from where the emailserver was hosted. I had to disable the mailserver in the Control Panel, it was blocking the info-account. The real mailserver never received the email. Hope it helps.

    Thread Starter adrianb86

    (@adrianb86)

    9 years, 5 months ago

    Hey @anton_th

    Yeah they have the info email configured on the local hosting server but try read it through google business mail.

    We had it configured correctly and it worked but now it doesnt.

    Really unsure what to do next ….

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘“info” not receiving mail.’ is closed to new replies.