Infinite loading when selecting a product – LiteSpeed Cache issue

Resolved nezar83
(@nezar83)

1 year ago

Hello,

I’m facing a serious issue on my WooCommerce store.
When a customer selects a product or tries to enter their information, the page gets stuck in infinite loading (spinning icon that never finishes).

This issue only happens when LiteSpeed Cache is enabled.
If I disable the plugin, everything works fine.

Also, if I click “Purge All”, the site works correctly again — but only for a few hours. After that, the problem returns.

Can anyone please tell me which part of the LiteSpeed Cache settings might be causing this?

Thank you!

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support qtwrk
(@qtwrk)

1 year ago

this sounds like a nonce issue

please provide the report number

you can get it in toolbox -> report -> click “send to LiteSpeed”

Thread Starter nezar83
(@nezar83)

1 year ago

Hi,

Thank you for your reply.

I have generated and sent the report as requested.
Here is the report number: [WFZZVQEL]

Please let me know if you need anything else.

Best regards,

Plugin Support qtwrk
(@qtwrk)

1 year ago

could you please explain a bit in detail , with steps by steps instruction , how to reproduce the issue ?
Thread Starter nezar83
(@nezar83)

1 year ago
Hi,

Thank you for your reply.

Here is a short video that shows the issue step by step:
🔗 https://www.youtube.com/shorts/_dNZo0sowYI

Steps to reproduce the issue:
1. Open any product page on the site while the LiteSpeed Cache plugin is active.
2. Scroll down to the section where the user is supposed to enter their details (checkout or custom form).
3. The page starts infinite loading and never completes unless I manually purge the cache.
Additional Info:
- The issue only happens when the cache is active.
- After purging the cache, the page loads fine for a while, but the problem returns later.
- No third-party conflict detected.
Let me know if you need more details. Thanks in advance.
Plugin Support qtwrk
(@qtwrk)

1 year ago

this looks like nonce issue

are you running on OLS ?

if that so , you can not use ESI, then only fallback solution is to set lower cache TTL, like 8 hours or so , this should make cache expires before nonce does

Viewing 5 replies - 1 through 5 (of 5 total)

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