• Resolved cblau01

    (@cblau01)


    Some of the thumbnails have lower part cut. Please help and advise what I need to do to fix them.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    We apologize for the inconvenience you have faced. Could I please ask you to send the link to the page where this issue can be seen?

    Thanks! Have a wonderful day!

    Thread Starter cblau01

    (@cblau01)

    http://oisee.com.au/gallery/2015-2/

    This is just one of the pages that has problem. You can navigate to other pages under Gallery and Courses and see the problem.

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    It is probably a conflict with A3 Lazy Load Plugin. Could you please deactivate it and check if the issue solves?

    Thank you! Have a nice day!

    Thread Starter cblau01

    (@cblau01)

    I don’t have the plugin. Please advise further.

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    It may be a conflict with other Plugins or Theme, please deactivate all the Plugins, and see if Thumbnails work properly. If they work properly, please activate other plugins one by one, and see which causes the problem. The same way with Theme, please also change the Theme and check if the Thumbnails are displaying properly.

    Thank you! Have a nice day!

    Thread Starter cblau01

    (@cblau01)

    I find that JetPack plug-in is causing the problem. Fortunately I don’t really need it. But will this be fixed?

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    We are glad that you found out the reason for this issue. Please note that you can contact the support service of that Plugin and they may suggest you a solution. You can contact them and let them know to disable images serving from their servers.

    Thank you! Have a nice day!

Viewing 7 replies - 1 through 7 (of 7 total)

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